L.L. Bean: Free Shipping For All, Again
L.L. Bean has again thrown down the free holiday shipping gauntlet rather early in the season
Operations & Fulfillment
Are You Ready for a Third Party Logistics Provider?
One area where successful companies are increasingly applying their adaptability is in their logistics and supply chain operations by outsourcing to a third-party logistics provider (3PL).
Are Two Carriers Better Than One?
When it comes to striking a balance between controlling costs and maintaining service levels, is it better to use multiple carriers or a single carrier? That question is becoming increasingly relevant, thanks to dramatic rate hikes and frequent changes in the parcel industry. Both approaches have merit, but to determine what
MCM E-Special Report: Get a handle on site abandonment
Most marketers understand that Website abandonment is a problem, but they don’t always know how bad it is. The 2007 Harris Survey of Consumer Behavior Online, sponsored by online software and services provider Tealeaf, reveals that 42% of consumers abandon a site when they experience problems.Some customers are using your site for research before heading to your store or picking up the phone to order. Or the quality of traffic on your site may have more to do with the problem. It’s the seemingly qualified customers who abandon that you need to be concerned about. Multichannel Merchant’s e-special report tells you where site abandonment stands, why it happens, and what you can do about it.
Study: Southerners more likely to register a complaint
According to a recent Customer Experience Impact Report by Harris Interactive on bad call experiences 80% of customers will go to competitors after a bad call–up from 68% in 2006. But an interesting breakdown in the report was the bad call experiences by geographic regions and the behavior associated with geography.
Optimizing the Customer Experience
A recent survey published in USA Today, indicates that 45% of customers identify customer service as the biggest influence on remaining loyal to a company. Clearly customers will stop doing business with companies due to the quality of the experience.
Transforming Agent Training Through Performance-Based Learning
An approach called
9 Quick Tips For Being an Employer of Choice
Does your contact center have what it takes to be the employer of choice in your area?
Kathryn Jackson, founder of Ocean City, NJ-based Response Design Corp. lists just some of the must-haves to attract the best contact center candidates
The Dynamic Capabilities of an Automated Material Handling System
A dynamic material handling system – one that keeps things moving at a constant pace and can quickly change to meet your current demands – can help you succeed.
Boden Hits the Newspapers
With a $220 average order, U.K.-based apparel cataloger Boden attracts a well-heeled customer