Without a doubt, filling one-off orders can get expensive. Whether the sale is worth a few dollars or a few hundred dollars, you still need to track the order; pick, pack, and deliver the product; and invoice the customer.
Most distribution professionals understand that it is not enough to know how their company performs year over year; they must also continue to improve
Greg Petro is the vice president of distribution for Bristol, PA-based collectibles manufacturer/marketer Lenox Group. A seasoned executive, Petro previously
Welcome to our continuing series highlighting the speakers of the National Conference on Operations & Fulfillment (NCOF), which Multichannel Merchant
Have you ever purchased a piece of technology but felt you weren’t getting all you could from it? That was the case at Knights Direct. The parent of the
When $200,000 worth of baby formula went missing several months ago from a Wakefern warehouse in Upper Macungie, PA, company officials and police tapped
A steep postal rate hike in 1991 sent catalogers scurrying for cost-cutting options. I called my production guy in, recalls Steve Tamke, who at the time
In February, Multichannel Merchant escaped the winter storms of the Northeast and jetted to sunny West Hollywood, CA, to discuss contact center management with a group of multichannel executives. Although the participants represented diverse merchandise categories, the challenges they face running a contact center and improving customer service are universal.
Ensuring that you do not overpay on your small-package shipments can seem like a monumental task. Carriers such as FedEx, United Parcel Service, and DHL charge significantly more for residential shipments. Using the U.S. Postal Service is often a less expensive option, but delivery can take significantly longer, with fewer tracking options.
Kiosks? Sure, we’ve all heard of them aren’t they those electronic stands that people use to look up books they’re too lazy to search the shelves for