Imagine a series of dials in the corporate cockpit that reflect key indicators in customer service, sales tracking, and profitability. When tightly structured, these dials can give management an accurate and timely picture of the business
This is the first of a two-part series. This article examines how establishing receiving practices can increase your bottom line. Part two will discuss how to use this information to improve your operation and your profits.
Businesses that want to get closer to their customers are transforming their conventional call centers into multichannel contact centers that support
The U.S. Postal Service’s proposed rate changes and new guidelines from just about every other major parcel carrier mean that no matter what type of product
Unless a company has a proprietary credit program, inventory will generally be its largest balance-sheet asset and knowing standard inventory metrics
Around the time that the trade press was following the cliffhanger-worthy passage of the postal reform bill in Congress (see our coverage on page 7),
On Nov. 17, Atlanta-based United Parcel Service (UPS) announced that it would hike its ground and air shipping rates effective Jan. 1. Prices are increasing
As we roll into 2007, paper prices are holding steady or in some cases being discounted. But with mill inventories significantly down for this time of
As director of distribution, Ken McKinney is responsible for all distribution, fulfillment, and transportation functions for Philadelphia-based Urban
In a perfect world, merchandise deliveries would never arrive late, be mislabeled, or contain the wrong product or quantity. But ours is not a perfect