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On the front end, personalizing products is a great idea that can give you a distinctive edge over your competitors. On the back end, however, offering
Operations & Fulfillment
Gaps across the channels
My recent shopping trip to apparel merchant The Gap reinforced just how far we have to go in terms of fully realizing multichannel customer benefits at
Walking the forecasting TIGHTROPE
Forecasting inventory for seasonal demand takes philosopher George Santayana’s dictum Those who cannot remember the past are condemned to repeat it and
It’s a jungle in the DC
Did you hear the one about the guy who attended an industry conference and a reality television show broke out? That’s what happened during 60 Ideas in
The 12 commandments of performance management
There was nary a thou shalt among the 12 commandments of performance management put forth by Kate Vitasek, managing partner of Bellevue, WA-based consultancy
Better operations through communication
As the poet John Donne wrote in 1624, Noman is an island, and nearly 500 years later the sentiment still holds true especially in business. During a session
2006 Benchmark Report Contact Center
Despite the importance of keeping customers happy, merchants still have a way to go when it comes to improving service levels. According to Multichannel
A meaty discussion
Ron Eike has been the director of operations for Omaha, NE-based specialty foods mailer Omaha Steaks since 1986. He is responsible for fulfillment, logistics,
Live from NCOF: Analyzing the Three Ps of Packaging
The Ps that Monk spoke about during his Tuesday session, “Analyzing Your Packaging: The Three Ps,