Many Interested but Few Investing Yet
Anumber of direct marketing executives are expressing interest in comprehensive warehouse management systems (WMSs), but that doesn’t mean they’re investing
Operations & Fulfillment
Calling All SEASONAL Reps
It’s April and, for most consumer catalogers, time to plan for their peak staffing needs six months from now. Catalogers that do most of their business
Multichannel system challenges
You’re the CIO of a multichannel company and responsible for the following: a retail merchandising and planning system that runs on IBM’s iSeries processor
Technology Calling
Within the contact center space, voice over Internet protocol (VoIP) has been hyped a long time, says Gary Barnett, the Chicago-based chief technology
Queen of the contact center
Elisa Lowry is vice president of operations for Jacksonville, FL-based Venus Swimwear and its sister catalog, undergarments title WinterSilks. As such
Headsets, Moving Shelves Picking Goes High-Tech
Some of the most significant opertions innovations are occurring within picking applications. The new solutions recognize that with traditional picking
Tips for Reducing Shipping Costs
It comes as no surprise that shipping costs are increasing. What is a surprise is the extent to which costs have climbed. The increases are forcing companies
Beyond RFID
When it comes to the supply chain, radio frequency identification (RFID) has been hogging the spotlight. But while RFID tags have received plenty of buzz
Take Your Pick of Packing Options
While the cardboard boxes, foam peanuts, and padded envelopes in which many marketers ship their orders don’t exactly scream out high tech, a number of
systems solutions
If you’re seeking a system, we’re here to help with our annual review of order management software (OMS). Granted, wading through a list of companies