In these days of fast shipping, customers expect their order to arrive on their front doorstep in a plain brown box with some bubble wrap and a receipt. But by creating a tremendous unboxing experience for the customer, some ecommerce merchants are creating a “wow” factor, which in turn leads to increased customer loyalty.
Despite all the doom and gloom news that came out of Macy’s, Inc. on Jan. 6, chairman and CEO Terry Lundgren said its omnichannel investments are paying off.
It’s hard to argue against that: In November and December, the company filled nearly 17 million online orders at macys.com and bloomingdales.com.
But Macy’s really has the same problem other omnichannel retailers are experiencing. They are sacrificing store-level salespeople at the expense of technology, and not finding a happy medium to make the omnichannel experience a positive one.
While package rate increases from major carriers have hit retailers hard, these 5 supply chain optimization steps can help you streamline and cut costs.
Distribution data and technology can help retailers improve customer service, supply chain and shipping processes. Here are 6 steps to help get you there.
Because of a policy shift and a willingness to turn away last-minute volume, UPS had a better Christmas week 2015 on-time performance record than FedEx.
UPS says in a filing that the U.S. Postal Service unfairly used its mail delivery monopoly to undercut private-market competitors on shipping prices.
Ecommerce startup Jet.com warned customers it can’t guarantee Christmas delivery for certain items not flagged as eligible for two-day delivery.
Amazon is reportedly in talks to lease 20 Boeing cargo jets, and flying out of an old DHL facility in Ohio, as talk of its air transport plans grows.
Here is a listing of holiday order cutoffs and Christmas fulfillment promises from 20 retailers. Santa, elves and all other North Pole personnel take note.
A little Star Wars’d out lately? With “Star Wars: Episode VII” (AKA “Star Wars: The Force Awakens”) having its much hyped and anticipated opening today, everybody is trying to get in on the action. And this also means Multichannel Merchant’s inbox has been flooded this week with all sorts of Star Wars stats and pitches.