Short Takes: Bombs Away!
THE HARSH REALITY of pink slips flying, combined with the potential for American bombs dropping on Baghdad, kept nervous shoppers out of the malls in
Opsandfulfillment_warehouse-20-03-2013
Short Takes: Shrink-Wrapped
Warehouse network contraction and expansion are a way to restructure to meet the demands of the economy, and current restructuring has a definite vector
5 foolproof Security Steps
How much do you care about your company? You may reflexively search for the most diplomatic answer to that question. But when security issues are involved,
CRM at the crossroads
The good news is, it’s February! OK, that may not seem like much, but think of it: This means you’ve survived the Big Holiday Shopping Season (such as
Go With the Flow
When I ask the question about improving product flow, my mind immediately breaks the matter into three parts (acquisition, storage and handling, and disposition),
Short Takes: Catch a (Paper) Tiger By the Tail
WHAT WOULD YOU DO if you wanted to save 851,000 tons of wood? Or 2.1 billion gallons of waste water? Just ask your favorite catalog company to switch
Storehouse: Sears, REI Top List of Multichannel Gurus
Two merchants with vastly different products have succeeded remarkably well at multichannel operations because of important attributes they have in common,
Disaster Recovery Sidebar: Even-Handed Tactics
Ernst & Young partner SUZANNE M. RAY says that pre-9/11, companies’ disaster plans focused on internal events like facility shutdowns but have since spotlighted
Out of Service
If You Think Customer Service Stinks Now, Brace Yourself, cautioned the headline of a press release that landed on my desk recently. Apparently, we are
IT Budgets to Stay Flat This Year
THE UPCOMING YEAR will be far from stellar for IT vendors, according to an AMR Research survey on technology initiatives. One hundred respondents from