Talking Heads
I believe the future of the catalog industry is straight up I think it will continue to grow. There is no question that the Web has enhanced the catalog
Opsandfulfillment_warehouse-20-03-2013
SAME OLD SHIP
MuseumCompany offered a money-back guarantee for on-time delivery One retailer has only one shipping flavor, vanilla Despite rampaging technology, getting
A Rose Is a Rose
Most new technology firms have trouble stating what they do The technology marketplace is rife with weeds posing as exotic flora. Razor-edged grasses
Fond Farewells
You can’t solve the problem by using the prayer routine until everything goes bad Have a plan in place for how the workload will be divided among remaining
Last Tangle in Paris
If you’re fulfilling orders from outside the U.S., you’re in for the trip of a lifetime. Pack this guide to dealing with the snarls of red tape, exorbitant
MIX MASTER
In addition to its 970,000-sq.-ft. distribution center, the Cornerstone facility includes a 350-seat call center and a 65,000-sq.-ft. retail store By
Outsourcing Customer Service Abroad Can Cut Costs
New York–Companies can save a fair amount of money if they outsource their customer service abroad, according to a recent report from research firm Jupiter
PC Connection’s Net Income Drops 83%
Merrimack, NH
PC Mall in the Black
Torrance, CA–Computer reseller PC Mall (Nasdaq: MALL) reported consolidated net income for the quarter ended June 30 of $600,000, a $4 million swing
SPLIT PERSONALITY
An automated e-mail response costs about 25 cents per incident, compared to $1 for knowledge-based self-service, $6 for interactive voice response, $8