Website promotions that offer daily deals are hot, but can you implement them in your call center? Absolutely, according to Chris Hansen, vice president of horticultural products merchant GreatGardenPlants.com
BETH NEGUS VIVEIROS: No matter what your marketing medium of choice is today direct mail, email, social, TV, whatever one thing is certain. Consumers
JIM TIERNEY: Customer service has failed to make the grade since 1995, according to Rosanne D’Ausilio, president of Human Technologies Global. Why? Because
Retail sales for Cabela’s are on the rise, but the outdoor lifestyle products merchant
TROUBLED FOOD GIFTS MERCHANT HARRY & DAVID HAS BROUGHT IN A TURNAROUND SPECIALIST AS ITS NEW CEO. Kay Hong, a managing director at global turnaround specialist
Barcoding technology can help streamline processes and reduce costs in warehouse fulfillment operations. But in many cases, even large multichannel merchants
Anthony M. Romano has been named president/CEO of multititle cataloger Charming Shoppes, the company announced today
Troubled multichannel food gifts merchant Harry & David is being sued by a contact center vendor and by a former employee
Now, it’s actually over. The deal that started back in November when the J. Crew Group announced it was being acquired by funds affiliated with TPG Capital and Leonard Green & Partners
IF YOU THOUGHT INDUSTRY MERGERS AND ACQUISITIONS WOULD PICK UP IN THE FOURTH QUARTER OF 2010, THINK AGAIN. Multichannel Merchant reported a dismal four