Mobile Payments Climb To 19.5% Of Transactions Globally
Adyen sees total mobile growth of 55% year-over-year. Tablets are the preferred device for high value payments. Retail sector sees 36% growth in transaction volume.
Technology
10 Ways to Quickly Address Consumer Complaints on Social Media
With millions of Americans logging on to social media sites like Facebook and Twitter multiple times a day, it has not only become one of the most popular ways to keep tabs on friends, but also a place to gripe about negative experiences with brands. However, retailers can turn those moans and complaints into rave reviews by using these simple tips.
State of Retailing Online: Mobile Tops 2014 Priority List
According to the State of Retailing Online 2014 survey, 53% of merchants marked mobile efforts as a top priority, identifying responsive design, mobile site optimization, and tablet redesign among key focus areas.
Retailers Expand their Commitment to Cybersecurity and Data Privacy
New collaborative initiative builds upon retailers’ existing efforts and reflects deep commitment to protecting consumer data.
SecureState Releases Black POS Malware Scanning Tool
SecureState, a management consulting firm specializing in information security, has developed a custom scanning tool that retailers can use to detect Black POS malware, and other similar strains. Black POS is the reported culprit behind recent retail data breaches, and is also known as KAPTOXA, a more advanced version of the original malware.
Mass Retail Data Breaches Can Now Be Prevented with CertainStore’s MicroEncryption
Former Chairman of the House Intelligence Committee, Rep. Pete Hoekstra, believes that CertainStore can prevent devastating mass data breaches and loss of sensitive customer data.
Future of Retail Includes Digitalized Stores
The retail landscape of 2014 is more digital than ever before, and integrating store and online operations is a key focus for retailers as ecommerce capable solutions increasingly supplant traditional point-of-sale and mobile technologies.
Brown Shoe Company Deploys Retail 20/20 Exception Reporting Solution
Brown Shoe Company has selected Retail 20/20 to replace its legacy exception reporting solution. The reporting solution will provide Brown Shoe Company with a platform for reporting on point-of-sale transactions, ecommerce, inventory adjustments, financials, and customer loyalty.
Payment Security Breaches Can Be Prevented
Karisse Hendrick, the U.S. program manager for the Merchant Risk Council, talks about what merchants can do to prevent payment security breaches from happening, what threats to watch out for, and how to let your customers know they may be victims.
Using Big Data to Improve Contact Center Operations
While big data might seem like it generally falls into the silo of the marketing department, more and more merchants are finding out that not only is it just as beneficial in the contact center, but it could also give you an edge against your competitors.