Siren Song
In May of this year, The New York Times Magazine ran an article about the ruins of the New Economy. Titled The Day After, the story mourned the demise
Warehouse/Distribution Center
MIX MASTER
In addition to its 970,000-sq.-ft. distribution center, the Cornerstone facility includes a 350-seat call center and a 65,000-sq.-ft. retail store By
Fond Farewells
You can’t solve the problem by using the prayer routine until everything goes bad Have a plan in place for how the workload will be divided among remaining
A Rose Is a Rose
Most new technology firms have trouble stating what they do The technology marketplace is rife with weeds posing as exotic flora. Razor-edged grasses
At Your Service
Organize your menus and prompts to be mutually exclusive Recently, I’ve been asked a half dozen or so questions repeatedly in seminars, phone calls, and
SAME OLD SHIP
MuseumCompany offered a money-back guarantee for on-time delivery One retailer has only one shipping flavor, vanilla Despite rampaging technology, getting
Talking Heads
I believe the future of the catalog industry is straight up I think it will continue to grow. There is no question that the Web has enhanced the catalog
A Death in the Family
Reporters are often compared with vultures, circling near-corpses and waiting for them to die. And I did feel somewhat like a bird of prey while following
Last Tangle in Paris
If you’re fulfilling orders from outside the U.S., you’re in for the trip of a lifetime. Pack this guide to dealing with the snarls of red tape, exorbitant
Outsourcing Customer Service Abroad Can Cut Costs
New York–Companies can save a fair amount of money if they outsource their customer service abroad, according to a recent report from research firm Jupiter