A Passage to India

| Bennett Voyles

Should you move your call center off shore? As with any business decision, it comes down to weighing risk and reward. On the reward side, the advantage

SQUARE PEGS

| Michael J. Wells

This is not an IQ test it’s the kind of situation that arises in DC design and layout all the time. Choosing the correct slotting strategy for a new facility

great expectations

| Mark De Chambeau

A woman goes online to order a pair of black pumps. She enters women’s shoes into the search engine and chooses a site well-known in ladies’ fashion circles.

Variety Pack

| MCM staff

It can’t be a coincidence that in just one week, I’ve seen three major articles on diversity, in publications as different as a technology research report,

PC Connection buys MoreDirect

| MCM staff

Computer reseller PC Connection has acquired $219 million MoreDirect, a Boca Raton, FL-based e-procurement supplier of IT products to businesses and the

Vanilla Days

| Ron Hounsell

Three components are crucial to defining requirements for a new software application: 1) documenting existing processes; 2) assessing the functionality

Military Intelligence

| MCM staff

In the past seven years, the U.S. Army has cut average domestic delivery times from 15-20 days to six, slashed order and ship times for repair parts by

RADIO ACTIVITY

| Larry Kahaner

Radio frequency has begun to revolutionize warehouse operations, and its application to truck fuel management is no exception. When fuel management systems

2002: THE YEAR WE MAKE CONTACT?

| Jeff Morris

It wasn’t supposed to be like this. 2001 was to be the year when colonists on the Moon discovered a black monolith, which emitted an ear-piercing signal