Study Says Consumers Have Need for Speed
Consumers are craving speed when it comes to shopping with their mobile phone or conducting in-store research, according to a new study conducted by Moosylvania, and retailers need to be ready to oblige.
The True Story of a Seamless In Store Return at Old Navy
Multichannel Merchant Associate Editor Erin Lynch details her experience of returning an in store item after a mobile purchase on Cyber Monday using Old Navy
Study Finds Apple, Best Buy and Kohl’s Deliver Best Mobile Experience
While a new report revealed that Apple, Best Buy and Kohl
Lawsuit Claims FedEx Overcharged Customers for Years
An internal email inside an unsealed class-action lawsuit alleges that FedEx has been overcharging many of its commercial and government customers for years. The plaintiffs in the lawsuit are claiming that the shipping company violated federal civil racketeering laws and are seeking three times the amount of the overcharges.
Office Depot Announces In-Store Pick Up Within Hour for Online Orders
Office Depot has announced that customers can now pick up most of its online inventory at a traditional brick and mortar store within an hour of ordering from the web.
Honeywell to Acquire Intermec for $600 Million
Intermec, a provider of data capture and information management solutions, announced that an agreement is in the works in which technology and manufacturing firm Honeywell International will acquire Intermec for $600 million. The deal is expected to go through by the end of the second quarter 2013.
Mobile Email Opens Jumps to 50% During Cyber Week
Knotice has released its annual mobile and tablet email survey, which revealed that during Cyber Week 46.76% of all emails opened from retailers were done so on a mobile device. The report also states that overall the mobile open rate during that week jumped to 50% over last year.
Dooney & Bourke Expands Global Online Shopping with Pitney Bowes
High-end leather goods retailer, Dooney & Bourke, is anticipating a boost in sales and a better shipping service for international shoppers through the use of a new Pitney Bowes ecommerce software. The retailer expects that the new program will take the guessing game out of international shipping costs for consumers.