I Spy

| Joshua Lin

Identity theft has been all over the media during the past year, and with good reason: It’s an increasing problem for both consumers and merchants. According

Live from eTail: Model Behavior

| Melissa Dowling

Palm Desert, CA–Selling apparel has many challenges, from fit issues to high return rates. And when selling clothing online, merchants also have to consider how best to present the merchandise.

Seven steps to SEM success

| Tim Daly

What with fluctuating bids, increased competition, and new technologies, conducting a successful search engine marketing (SEM) campaign becomes more complicated

This time it’s personal

| Ken Magill

Like one-to-one print marketing, true one-to-one e-commerce a Web experience personalized by the merchant for each customer and prospect has turned out

Worldwide via the Web

| Jim Okamura

This month we introduce a new columnist to MULTICHANNEL MERCHANT: Jim Okamura, a senior partner managing the Chicago office of multichannel retail consulting