This year’s Order Management Software Review includes grades and ranks for each major software function from the vendors’ own perspective, giving you a chance to see where they believe their strengths lie. Of course, like proud parents, they all believe they are outstanding market leaders. But it’s your own requirements that will ultimately determine what is the “best” system. A plethora of functions can be overkill for many users; even the right function can require irrelevant effort or data, or fail to fill a critical need.
So use this roundup as a guide to develop a shortlist of likely systems, then give those vendors a checklist of detailed requirements to get specific input from them on how those needs can be met. The vendor who can best dance to your tune will be the one you will most likely take home from the party.
The information in this review was supplied by Ernie Schell, president of Marketing Systems Analysis Inc., Southampton, PA. He can be reached at (215) 396-0660 or [email protected].
VENDOR DIRECTORY KEY
System Name (date introduced, version number)
Company Name (date founded) (PC = parent company) Contact (contact info.) OS = operating system; DB = database; ODBC = open database connectivity (Y = any ODBC database); ECDB = e-commerce database; EINT = e-commerce platforms integrated/w; MAN = manifesting systems; CC = credit card processors supported; ST = sales tax systems supported; IAC = integrated accounting packages; OM = other modules
VENDOR DIRECTORY
ASSISTCommerce Suite (1990, V9)
Assist Cornerstone (1988), 57 West 200 South, 5th Fl., Salt Lake City, UT 84101; PC = Ameritege; Contact Gary Brinkman, (630) 778-9199, [email protected]. OS = IBM OS/i5; DB = DB2; ODBC = Y; ECDB = PostGreSQL preferred, MYSQL, Oracle; EINT = WebSphere; MAN = Varsity (all carriers); CC = Paymentech, First Data, Visanet, Linkpoint Datawire, Verisign; ST = Vertex; OM = G/L, A/P, A/R, CRM. Users include Atkins Nutritional Products, Cole Parmer (with U.S., Canada, and U.K. sites each running their own country-specific version), and Mid-America Direct.
Avexxis (1995, 7.04)
Avexxis Corporation (1991), 30 Avon Meadow Lane, Avon, CT 06001; Contact Frank Hanshaw, (860) 676-9006, x804, [email protected]. OS = Windows, Unix, Linux; DB = Universe; ODBC = SLQServer; ECDB = None; EINT: Yahoo, custom; MAN = ClipperShip, Aristo, UPS; CC = Paymentech, Global, Nova; ST = Internal. IAC = Great Plains, Macola, Solomon; OM = accounting. Users include Vermont Teddy Bear, Federated Department Stores, and UCLA. Vt. Teddy Bear and two divisions, PajamaGram and TastyGram, use Avexxis to process 34,000 orders a day.
Response (Win/SQL version 1999, 9.0)
CoLinear Systems (1985), 4343 Shallowford Rd, H-7, Marietta, GA 30062; Contact Matt Merriam, VP Sales, (800) COLINEAR (265-4632), x101, [email protected]. OS = Windows; DB = MySQL; ODBC = MS-SQL, Oracle; ECDB = none; EINT = Apache, IIS, Commerce Server, et al.; MAN = Any ODBC-compliant manifest system; CC = Paymentech, Chase, Litle, TransFirst, Nabanco, etc.; ST = Vertex, Taxware, DPI (for reporting/remittance); IAC = Peachtree, Great Plains, MAS 500, Macola, Accpac; OM = CTI, item assembly, CASS addressing; advanced personalization, customer self-service, Amazon integration. Users include Gooseberry Patch, Lehman Hardware, Today’s Shopping Network. Health Resources uses five key technologies in Response: telephony integration, reverse phone look-up, carrier-rate shopping, real-time CASS addressing, and media matchback.
CORESense On-Demand Retail Management Software (2000, 4.10)
CORESense (1999),125 High Rock Avenue, Saratoga Springs, NY 12866; Contact Pete Petruccione, (518) 306-3043, x3974, [email protected]. OS = Linux; DB = MySQL; ODBC = NA; ECDB = MySQL; EINT = NA; MAN = UPS, FedEX; CC = Authorize.net, Paymentech; ST = NA; IAC = Quickbooks, Intaact; OM = affiliate marketing, multichannel support, supply chain management, product catalog/digital asset management, complex product configurator. Users include 3balls.com, Nutraceutical, and The SAK, which manages its entire e-commerce process on CORESense, from product catalog and inventory management to order fulfillment, CRM, customer self-service, and promotions.
Mailware 2005 (2005)
Core Technologies (1995), 2691 East Main Street, #101, Columbus, OH 43209; Contact Bruce Kowkabany, (866) 624-5927, x3, [email protected]. OS = Windows; DB = DBISAM; ODBC = Y; MAN = UPS Worldship; CC = PCCharge, XCharge, PCAuthorize, ICVerify, Authorize.Net; AIC = Quickbooks. Users include Islamic Bookstore.com, Wasserman Medical Publishers, and Spectrum Research. One user with 30 workstations using Mailware’s client/server option and new SQL database processed several hundred orders per day for thousands of items without errors or downtime for over a year.
CW Direct (1994, 8.5)
CommercialWare (1975), 24 Prime ParkWay, Natick MA 01760; Contact Laura Naylor, (508) 655-7500, [email protected]. OS = IBM I5/OS and Windows 2003; DB = DB2, SQL 2000; ODBC = NA; ECDB = None; EINT = Websphere, BroadVision, ATG, MarketLive, Amazon, et al.; MAN = ClipperShip, ScanCode, Aristo, Pitney Bowes, et. al.; CC = Paymentech, Chase, NPS; ST = Vertex; IAC = Great Plains, Island Pacific, JDA, PeopleSoft; OM = CWCollaborate (drop-shipping), CWLocate (multichannel item locator), system-wide scripting tool. Users include Abercrombie & Fitch, J.Jill, and Chico’s. JC Whitney, with over one million Web site visitors per week, multiple product catalogs, and an extensive inventory, uses CW Direct as a core order management asset, integrated with its Web server and WMS.
Mail Order Software Plus (1980, 17.08)
Datamann, Inc. (1975), 1994 Hartford Ave., Wilder, VT 05088; Contact Andrew G. Warner, (802) 295-6600, x. 42, [email protected]. OS = AIX/Unix; DB = Vision; ODBC = No; ECDB = SmallTalk; EINT = Multiple; MAN = all major systems; CC = all major providers; ST = internal; IAC = NA.
Direct 500 (2004, 6.3)
Computer Solutions, Inc. (1979), 6187 N.W. 167th St., Ste H33, Miami, FL 33015; Contact Ernie Smith, (305) 558-7000, [email protected]. OS = Windows; DB = SQL, ODBC = Y; ECDB = Microsoft Internet Information Services; EINT = NA; MAN = Worldship, ClipperShip; CC = Payment and all proc. supported by PCCharge; ST = N; IAC = NA; OM = HR, Payroll, manufacturing, contact management, fixed asset accounting, project accounting. Direct 500 is an add-on module to MAS 500.
MACH2K (1993, 14.8)
Data Management Associates Inc. (1979), 4000 Executive Park Drive, Ste. 101, Cincinnati, OH 45241; Contact Larry Maher, (800) 660-1275, x204, [email protected]. OS = MSNT 2003, SCO Unix, AIX, Redhat Linus; DB = IBM UniVerse 10.1; ODBC = Y; ECDB = Faircom C-tree, IBM Redback; EINT = DminSite IIS; MAN = Kewill, P-B, NeoPost, Malvern, ClipperShip, WorldShip, CAF&#;201; CC = ICVerify, PCCharge, Paymentech, PPI; ST = NA; IAC = Great Plains, MAS2000, SBT, Quickbooks; OM = Web-based query tools, personalizaton, gift certificates/messages, continuity, integrated fax/e-mail. Users include Revival Animal Health, Gardens Alive! and Lady Grace Stores, the first apparel store on Amazon, using DMA’s SaleCat Web store.
Mail Order Manager (M.O.M.) (1986, 5.2)
Dydacomp (1983), 11 D Commerce Way, Totowa, NJ 075112; Contact Robert Coon, (800) 858-3666, x231, [email protected]. OS = Windows; DB = VFP/SQL; ODBC = Y; ECDB = proprietary/ASP; EINT = YahooStore, eBay, Amazon, MIVA; MAN = Harvey CPS, Endicia; CC = Vital, FDC Nashville, Paymentech, Nova, NDC Global Payments, FDC Omaha; MAN = Harvey CPS, Endicia; ST = various U.S., U.K., Canada; AIC = Quickbooks, Peachtree, Great Plains, Business Works. Users include SCS Limited, Franklin Mint, RC Bigelow. A cigar vendor with a main warehouse 300 miles from its call center shares customer, order, and inventory data with the company’s Web site via MOM and the SiteLINK e-commerce module, handling up to 700 orders per day.
Ecometry Commerce Suite (1990, 7.1)
Ecometry Corporation (1988), 1615 S. Congress Ave., Delray Beach, FL 33445; Contact Charlene Smith, (561) 454-4233, [email protected]. OS = Windows, Unix; DB = SQL2000, Oracle; ODBC = Y; ECDB = Ecometry; EINT = Coldfusion, Broadvision, ATG, CommerceServer, Websphere, Blue Martini; MAN = NeoPost, ClipperShip, et. al.; CC = Chase Merchant Services, Fifth Third Bank/Midwest Payment Systems (MPS), First National Merchant Solutions/First of Omaha; National Processing Company (NPC), First Data/Nabanco, Paymentech; ST = NA; IAC= Great Plains, Lawson, Oracle, SAP, Multiview, GTS, Peachtree, Quickbooks; OM = POS, Email Exec., Predictive Response, Wireless Warehouse, inventory forecasting, CRM, assembly, gift registry/wish list, installment billing, CTI, continuity, parallel Web shopper, standing order, WMS. Users include Ross-Simons, Coach, Online Shoes, and Levenger, which values the real-time single view of the customer and inventory across all channels.
Fulfill — Marketing Driven Distribution (2001, 4.2)
Infor Distribution Essentials (1979) (PC = Infor Global Solutions), 5555 Tech Center Drive, Suite 300, Colorado Springs, CO 80919-2309; Contact Bob Siffermann, (817) 907-3931, [email protected]. OS = Linux, Unix, Windows; DB = Progress, ODBC = SQLServer; ECDB = Commerce Connect from Infor, EINT = WebSphere, Vignette, Clear Orbit, Broadvision; MAN = ClipperShip, UPS; CC = ICVerify; ST = Taxware; IAC = Oracle, Peoplesoft, Lawson, SAP; OM = Overseas trade, service warranty/repair, workorder value add. Users include The Douglas Stewart Comp any, Johnstone Supply, and New Pig, which has been using the Infor Suite of products for over ten years.
Microsoft Axapta for Multi-Channel Retail (2004, 3.0)
Junction Solutions LLC (2002), 250 Parkway Drive, Suite 350, Lincolnshire, IL 60069; Contact Nicole Fitzmaurice (847) 947-7950, [email protected]. OS = Windows, DB = SQL/Server, Oracle; ODBC = Y; ECDB = Axapta Enterprise Portal; EINT = NA; MAN = ClipperShip, Pitney Bowes, Starship; CC = Paymentech, FastTransact; ST = Vertex, Taxware; AIC = Great Plains, Peoplesoft, JDEdwards; OM = Telemarketing, CRM, manufacturing, workflow, time/attendance. Century Martial Arts Supply uses Axapta to sell its products through catalog, Web store and martial arts schools, and Century Sporting Goods sells to national retailers such as The Sports Authority, Big 5, and Academy. Both sales channels have significant international sales.
InOrder (2000, 4.5)
Morse Data Corporation (1975), 10 Second St., Dover, NH 03820, Contact Sales Dept., (888) MorseData, [email protected]; OS = Windows; DB = SQL/Server; ODBC = Y; ECDB = NET, ADO/ASP, Java Script; EINT: Yahoo Store and proprietary; MAN = Kewill ClipperShip; C = Paymentech Orbital Gateway, Authorize.Net, Signio Verisign, IC Verify; S = CCH ZipSales Tax Data Service; AIC = Great Plains, PeachTree, Quickbooks, Oracle Financials, TimeLine; OM = Job cost, subscriptions, commissions, royalties, purchasing, A/P, A/R. Users include Fulfillment Strategies Intl., International Bible Society, and Janns Netcraft, which processes multichannel orders from around the world, and where InOrder’s real-time Web store supports CSRs changing a shopper’s cart while discussing the order with the customer.
Natural Order (1999, 8.0)
Natural Solutions (1992), 8003 Castleway Drive, Ste. 200, Indianapolis, IN 46250; Contact Tyce McIntosh, 317-596-1219 ext 204, [email protected]. OS = Windows, DB = SQL/Server; ODBC = Y; EIDB = Microsoft; EINT = Custom; MAN = Kewill, Neopost, Harveysoft, PitneyBowes, Clippership, UPS/FEDEX/DHL; CC = Paymentech, FirstData, Authorize.net, Transfirst; ST = multiple; AIC = NA. OM = Financials, manufacturing. Users include Wolfermans, State of Wisconsin, Sale Service America (United Way), and Angola Wire Products, handling 15,000+ orders per day.
NetDotOrder (2002, 1.1-29)
NetDotSolutions Inc. (1995), 13762 Newport Ave Ste. 207, Tustin, CA 92780; Contact Jamie Christiano, (949) 660-0532, x210, [email protected]. OS = Windows, Mac, Linux; DB = Oracle (ASP hosted); ODBC = Y; ECDB = Java; EIN = NA; MAN = UPS, FedEx, DHL, et. al.; CC = Verisign Payflow Pro, PC Auth, Web Auth; ST = NA; AIC = MYOB, Quickbooks, NetLedger. A hosted system particularly suited to food/gift direct merchants; users include Manhattan Fruitier and Elenis, both enjoying rapid implementations.
CMS, Commerce Management System (2001, 3.0)
Newhaven Software (2000, formerly Haven Corp., 1986) (PC = BrodieWare Limited) P.O. Box 3456, Redmond, WA, 98073; Contact Tom Danner, president, (425) 861-7120, x111, [email protected]. OS = Windows; DB = Sybase iAnywhere SQL; ODBC = Y; ECDB = a proprietary application developed with LAMP (Linux, Apache, MySQL, Perl); EINT = Yahoo Store, 1ShoppingCart, Miva, etc., plus XML; MAN = Endicia.com, FedEx Ship Manager, UPS WorldShip; CC = PC Charge Payment Server, Transfirst (ePay); ST = NA; AIC = Quickbooks Pro, Sage (U.K.), in dev.; OM = CTI (in dev.), Exec. Info Syst. (in dev.). Users include Diamond Organics, VS Athletics, and Vermont General Store. One B2B user has two facilities 200 miles apart sharing the same database in real time, while a B2C user has reduced call center staff 50% as eCMS automates Web order entry and marketing campaigns.
OrderMotion (1996, 7.5)
OrderMotion (1996) (PC= CommercialWare), 251 W 30th Street, New York, NY 10001; Contact Jamie Howard, (212) 279-6500, [email protected]. OS = Windows (hosted); DB = SQL/Server; ODBC = Y; ECDB = SmartPage or selected by merchant; EINT = Yahoo!, MonsterCommerce, Beantree, Amazon, Modular Merchant Proprietary; MAN = UPS, Fedex, DHL, USPS; CC = Orbital (Paymentech), Cybersource, Authorize.net, Verisign; IAC = Quickbooks; OM= E-mail Management/Blaster, list selection, action chains. Users include Ronco, Gucci, and Urban Florist, whose revenue per employee jumped 15% while the fulfillment error rate was cut in half, communicating with 70,000 vendors in the FTD network through an automation module created by OrderMotion to handle 100,000+ transactions monthly.
Order Power! (1995, 4.1.0)
Computer Solutions Inc. (1979), 6187 N.W. 167th St., Ste. H33, Miami, FL 33015; Contact Ernie Smith, (305) 558-7000, [email protected]. OS = OS/400; DB = DB2; ODBC = Y; ECDB = Apache; EINT = any; MAN = ClipperShip, Logistics Pro, Worldship; CC = Paymentech, NDC, Nabanco, CES, PCBatch, PC-Charge; ST = Vertex, Independent Systems; AIC = J.D. Edwards, et. al.; OM = G/L, A/P, A/R, work orders, activity tracking. Users include Bombay Company, Costco, Kable Fulfillment, and Mary Maxim, processing up to 30,000 orders per day.
PRA Multi-Channel Retail Platform (2005, 2.5)
Pinnacle Rock Associates (1997), 5980 Horton St., Emeryville, CA 94608; Contact Ricardo Craft, (510) 597 0770, [email protected]. OS = Windows, .NET; DB = SQL/Server, ODBC = Y; ECDB = Coldfusion, Commerce Server; EINT = NA; MAN = a WMS partner; CC: NA; ST = Vertex; AIC = Multi-View; OM = Rules-based Inventory mgt, merchandising (including vessel tracking and landed cost), product information mgt (including multichannel pricing and offer mgt), enterprise ledger and data warehouse, drop-ship vendor Web app. First user is Design Within Reach, second customer end of 2005.
Advanced Distribution System (1993, 18)
Prelude Systems Inc. (1980) (PC= Activant Solutions, Inc.); Contact Kandace Ladis, (800) 922-0099, [email protected]. OS = AIX, Windows, Linux; DB = U2; ODBC = Y; ECDB = Virtual Information Access; EIN =: Ariba; MAN = PSS, UPS, FedEx, Clippership; CC = multiple; ST = Internal, Vertex; AIC = NA; OM = Work order/value-added assembly, financials, activity-based costing, payroll/HR/fixed assets, 0n-the-water Inventory tracking, rental/repair, PDA integration, imaging. Users Techni-Tool, Concept2, and J. W. Pepper benefit from distribution requirements planning and forecasting, detailed inventory import management, campaign planning, customer profiling, and fully integrated e-commerce and WMS.
The Profitability Software Suite (2002, 2.5738)
ProfitCenter Software Inc. (2002) (PC = Systemax Inc.); 11 Harbor Park Drive, Port Washington, NY 11050; Contact George Winter, executive vice president, (516) 608-3005, [email protected]. OS = Linux, BEA WebLogic, JAVA (Vendor hosted); DB = Orace; ODBC = Yes; ECDB = Oracle; EINT = NA; MAN = All; CC = NA; TX = NA; IAC = Oracle, Quickbooks, others; OM = Accounting/GL, supply chain management, e-mail, content management, ERP. ProfitCenter Software is a Web-based, hosted, multichannel solution for order management, inventory management, and fulfillment, with an “on-demand” delivery model using a browser interface.
QuarkCommerce Management Solution (2000, 2.1)
Quark Inc. (1981), 1800 Grant Street, Suite 800, Denver, CO 80203; Contact Nicole Sinclair, (303) 894-3041, [email protected]. OS = Windows; DB = SQL/Server, ODBC = NA; ECDB = MS .Net Framework; EINT = NA; MAN = Pitney Bowes, ClipperShip; CC = VeriSign, CyberSource, Pay-and-Shop; ST = Vertex, Taxware; AIC = Great Plains, Oracle, Quickbooks; OM = Marketing relationship management, product data management, CRM, reporting/analysis/data mining. First user, Quark Distribution Inc., manages all aspects of a global software company, including multichannel orders, international shipping, and complete analysis of customer database to maximize revenue and increase repeat sales and upsells. Other users include Added Touch, Chevy Duty.
Controller+ (983, 9.2) EController (1999, 3.1)
Sigma Micro Corporation (1982), 6720 Parkdale Place Indianapolis, IN 46254; Contact Jim Mangan, VP sales and marketing, (800) 227-4462, [email protected]. OS = Unix/Linux; DB = proprietary; ODBC = Y; ECDB = Windows 2003 Server; EINT = ATG et. al.; MAN = UPS, Starship, FedEx, Kewill; CC = Paymentech, FDMS, First National Merchant Services; ST = Vertex; AIC = Mas90, ABS. Users include Footlocker.com/Eastbay, J&P Cycles, Gardener’s Supply. Sigma handles ultra-high-capacity order volume for large clients, offering full Web services integration with best-of-breed applications. Smaller users benefit from fully integrated e-commerce.
Synaro (1991, 10)
Island Pacific Inc. (1978), 6450 S. Revere Pkwy., Centennial, CO 80111; Contact Tony Jacobs, (303) 754-4838, [email protected]. OS = AIX, Windows, DB = proprietary; ODBC = Y; ECDB = BEA WebLogic, Apache Tomcat; EINT = Synaro Integrator supports virtually all; MAN = Kewill ClipperShip; CC = Paymentech, Chase; ST = Vertex, Taxware; AIC = PeopleSoft, Lawson, Great Plains; OM = Integrator, SmartStore (analysis), Retail Pro POS, IPMS merchandise planning/forecasting. Users include Autom, Utrecht Art Supply, Longs Electronics, and Mason Shoe, shipping 22,000 units from a wireless warehouse and generating customer reports from the Synaro SmartStore.
OrderSuite (formally OrderMate)(1995, 5.75)
Tamtech Inc (1992), 444 De Haro St, Suite 210, San Francisco, CA 94107; Contact Michael Meinberg, (415) 927-0333, [email protected]. OS = Windows, DB = Visual FoxPro; ODBC = Y; ECDB = None; EINT: Yahoo, eBay, Frontpage, Monster, OS Commerce; MAN = UPS, FedEx, USPS, DHL, Harvey, Starship; CC = Authorize.net and all processors using PC Charge or IC Verify; ST = NA; IAC = Quickbooks, Peachtree, Great Plains. Users include DHC Skin Care, Hadley Fruit Orchards, and Illuminations, which has grown from 0 to 3,000 orders per day in retail and Web using OrderSuite.
TernoVelocity (1999, 9.0)
Terno & Associates Inc. (1992), 755 Boardman-Canfield Road, Ste. N2, Boardman, OH 44512; Contact Jeff Moliterno, (330) 629-7004, [email protected]. OS = Windows, Unix, Linux; DB = IBM UniVerse; ODBC = Y; ECDB = IIS, CommerceServer, Open Source; EINT = LAMP (Linux, Apache, MySQL, Perl); Redback Middleware interfaces to any; MAN = ClipperShip, UPS Worldship, Fedex Powership, Harvey Software, Malvern, Aristo, StarShip, any ODBC-compliant; CC = Paymentech, ICVerify, CMS FirstData, ST = Any; IAC = NA; OM = pick/pack productivity, bill of materials. Users include Cuddledown of Maine, LuckyPet, and Bud K, which needed TernoVelocity’s speed, reliability, and seamless multichannel customer management.
| staff | installs/user base | prices | |||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Company | Total staff | Programmers | Support | Total | Total on current version | Less than 12 users | 12-24 users | 25-50 users | 50-100 users | More than 100 users | Avg. orders per day | Primarily B2B | Primarily B2C | Both | At least 15% retail | Primarily e-commerce | Avg. no. IT staff on site | Hosted solution | Less than $15K | $15K-$25K | $25K-$50K | $50K-$100K | $100K-$250K | More than $250K | Transaction-based fee |
| Assist | 19 | 7 | 7 | 37 | 0 | 2 | 6 | 10 | 12 | 7 | 2,000 | 25 | 75 | 80-90 | 20 | 0 | 2-3 | 0 | 0 | 0 | 0 | 0 | 65% | 35% | n/a |
| Avexxis | 23 | 17 | 10 | 65 | 20 | 3 | 8 | 17 | 34 | 3 | 500 | 0 | 90 | 10 | 0 | 0 | 1 | N | – | – | – | X | – | – | n/a |
| CoLinear | 6 | 2 | 2 | >600 | >100 | >100 | 12 | 10 | 3 | 0 | 100-250 | 10 | 90 | 40 | >5 | >5 | 1 | N | 72% | 15% | 10% | 3% | 0 | 0 | n/a |
| CORESense | 30 | 8 | 3 | 50 | 50 | 45 | 3 | 0 | 1 | 1 | 75-100 | 10 | 90 | 10 | 100 | 80 | 0-1 | OP | 0 | 20% | 60% | 10% | 5% | 5% | n/a |
| CoreTechnologies | 10 | 3 | 2 | 1,000+ | 10 | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | X | – | – | – | – | – | n/a |
| CommercialWare | 97 | n/a | 6 | 58 | 6 | n/a | n/a | n/a | n/a | n/a | n/a | 5 | 90 | 5 | 30 | 1 | n/a | n/a | 0 | 0 | 0 | 15% | 45% | 40% | 5% |
| Datamann | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a |
| Dir500 | 30 | 24 | 4 | 1 | 1 | n/a | n/a | n/a | n/a | n/a | 500 | n/a | n/a | n/a | n/a | n/a | 0 | n/a | – | – | X | – | – | – | n/a |
| DMA | 12 | 9 | 5 | 35 | 28 | 4 | 8 | 14 | 2 | 7 | 1,500 | 32 | 68 | 76 | 24 | 16 | 0.5 | n/a | 0% | 0% | 12% | 63% | 18% | 7% | 0%n/a |
| Dydacomp | 51 | 6 | 18 | 3,306 | 2,901 | 2,297 | 467 | 211 | 131 | n/a | 100 | 20 | 60 | 20 | 10 | 35 | 1 | n/a | X | – | – | – | – | – | n/a |
| Ecometry | 200 | 50 | 60 | 408 | 90 | 28 | 87 | 160 | 72 | 61 | varies | 20 | 80 | 4 | 37 | 27 | 1-5 | n/a | – | – | – | X | X | X | n/a |
| Infor | 380 | 70 | 150 | 2,000+ | 180 | 400 | 600 | 550 | 325 | 200 | 300 | 95 | 5 | 15 | 10 | 20 | 1-2 | Y/O | – | – | – | – | X | – | n/a |
| Junction Solutions | 50 | 15 | 20 | 12 | 3 | 0 | 1 | 3 | 4 | 4 | 60-100 | 40 | 30 | 30 | 25 | 15 | 4 | n/a | – | – | – | – | – | X | n/a |
| Morse Data Corp. | 8 | 6 | 6 | 20 | 17 | 9 | 6 | 2 | 0 | 0 | 400 | 43 | 35 | 22 | 57 | 51 | 50 | n/a | – | – | X | – | – | – | n/a |
| Natural Solutions | 19 | 6 | 4 | 18 | 18 | 2 | 3 | 5 | 4 | 4 | 2,500 | 50 | 20 | 30 | 2 | 5 | 1 | n/a | 0% | 0% | 0% | 25% | 60% | 15% | n/a |
| NetDotSolutions | 9 | 3 | 2 | 6 | 4 | 1 | 1 | 1 | 1 | 0 | 1,000 | 0 | 100 | 75 | 100 | 0 | >1 | n/a | 25 | 25 | 25 | 25 | – | – | $1 |
| Newhaven | 15 | 4 | 6 | 230 | 230 | 149 | 69 | 12 | 0 | 0 | 40-50 | 15 | 75 | 10 | 5 | 15 | 1 | n/a | 75% | 20% | 5% | – | – | – | n/a |
| OrderMotion | 21 | 7 | 2 | 160 | 160 | 50 | 100 | – | – | 10 | – | – | 95% | 5% | – | – | 0-1 | Y | X | – | – | – | – | – | 65¢-20¢ |
| Order Power! | 30 | 24 | 4 | 65 | 60 | 16 | 22 | 20 | 12 | 10 | 2,000 | 10 | 60 | 10 | 60 | 0 | 0 | n/a | – | – | – | X | – | – | n/a |
| Pinnacle Rock Assoc. | 50 | 8 | 4 | 1 | 1 | – | – | – | – | 1 | 900 | – | – | 100 | 100 | – | 5-10 | n/a | – | – | – | – | X | X | n/a |
| Prelude Systems | 90 | 35 | 35 | 205 | 150 | 1 | 3 | 91 | 90 | 20 | 400 | 90 | 5 | 5 | 25 | 1 | 2 | n/a | – | – | – | – | – | X | n/a |
| ProfitCenter Software | 50 | 25 | 17 | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | – | – | – | – | X | – | per user |
| Quark | 225 | 166 | 35 | 7 | 3 | 0 | 2 | 1 | 0 | 0 | 500 | 0 | 25 | 75 | 10 | 50 | 1 | n/a | – | – | – | – | X | – | n/a |
| Sigma Micro | 85 | n/a | 15 | 90 | 45 | 10% | 15% | 25% | 30% | 20% | varies | 10 | 60 | 30 | n/a | 30% | 0-20 | n/a | 0% | 0% | 20% | 25% | 30% | 25% | n/a |
| Synaro/Island Pacific | 220 | 155 | 50 | 60 | 25 | 5 | 12 | 17 | 18 | 8 | 3,000 | 30 | 40 | 30 | 5 | 15 | 1 | n/a | – | – | – | – | X | – | n/a |
| TamTech | 7 | 2 | 2 | 52 | 48 | 48 | 4 | 0 | 0 | 0 | 200 | 5 | 95 | 20 | 10 | 40 | 1 | N | X | – | – | – | – | – | n/a |
| Terno & Assoc. | 10 | 6 | 4 | 21 | 8 | 4 | 8 | 4 | 4 | 1 | 1K-5K | 15% | 55% | 30% | 20% | 15% | 0.5-1 | n/a | – | 17% | 33% | 33% | 17% | – | n/a |
| KEY: * = Recently introduced X = See system summary P = Supported through partners F = Future AW = Through APIs and Web Services S = Some I* = Requires “integrator” module PRT = Partial L = Local delivery O(P) = Optional (preferred) |
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| e-commerce | functionality | rules | modular rankings | |||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Company | Integrated shopping cart | Complete module | Shared database, call center, and Web | Real-time Web order import | Size/color/style matrix | Product/kit config. | Multiple warehouses | Integrated manifesting | Non-U.S. addresses | Multiple currencies | Integrated acctg. | Minor mods./users | Major mods./users | Interfaces | Basic business rules | Complex business rules | Enterprise integration | Order entry/customer service | E-commerce | Contact/campaign mgmt. | Warehouse mgmt. | Fulfillment | Planning | Database mgmt. | Database/analytics | Retail mgmt./POS |
| Assist | Y | Y | Y | Y | Y | Y | Y | N | Y | Y | Y | 60% | 40% | N | Y | P | N | A-2-1 | A-1-4 | A-1-1 | B-2-1 | A-1-1 | C-2-5 | A-2-4 | A-1-3 | D-3-5 |
| Avexxis | N | N | Y | Y | Y | Y | Y | N | Y | N | Y | 30% | 70% | Y | Y | N | N | A-1-1 | E | D-3-5 | B-2-1 | A-2-1 | B-2-4 | C-3-3 | D-3-5 | C-3-4 |
| CoLinear | Y | N | N | Y | Y | Y | Y | Y | Y | N | N | 40% | 60% | Y | Y | Y | Y | A-1-1 | B-1-2 | A-1-5 | B-2-1 | A-2-1 | C-2-4 | B-2-1 | B-2-1 | C-2-5 |
| CORESense | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | Y | 95% | 5% | Y | Y | Y | Y | A-1-1 | A-1-1 | B-2-1 | B-2-1 | A-1-1 | D-3-1 | A-1-1 | B-2-1 | A-2-1 |
| CoreTechnologies | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | 80% | 20% | Y | N | N | Y | A-1-1 | A-1-4 | A-1-2 | A-2-2 | A-1-1 | C-3-5 | A-2-1 | B-2-2 | C-3-5 |
| CommercialWare | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 50% | 10% | Y | Y | Y | Y | A-1-1 | A-2-2 | C-3-3 | B-2-3 | A-2-3 | C-3-3 | A-2-1 | A-2-1 | A-1-X |
| Datamann | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 75% | 25% | Y | Y | Y | Y | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a |
| Dir500 | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | n/a | n/a | Y | Y | Y | Y | A-1-n/a | A-1-n/a | A-1-n/a | B-2-n/a | B-2-n/a | A-2-n/a | B-2-n/a | C-2-n/a | E |
| DMA | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | Y | 80% | 20% | Y | Y | Y | Y | A-1-1 | B-2-2 | B-2-2 | A-1-1 | A-1-1 | B-2-2 | A-1-1 | A-2-1 | B-2-4 |
| Dydacomp | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | n/a | n/a | Y | Y | Y | Y | A-1-1 | A-1-4 | A-2-3 | B-2-3 | A-1-1 | B-2-3 | A-2-1 | B-1-2 | B-2-5 |
| Ecometry | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 70% | 30% | Y | Y | Y | Y | A-1-1 | A-2-2 | A-1-1 | B-2-1 | B-2-1 | B-2-1 | A-1-1 | A-1-1 | A-2-4 |
| Infor | Y | Y | Y | Y | Y | Y | Y | n/a | Y | Y | Y | 85% | 15% | Y | Y | N | Y | A-1-1 | A-1-3 | B-3-4 | A-1-3 | A-1-1 | A-2-1 | C-3-4 | B-3-4 | B-2-3 |
| Junction Solutions | Y | Y | Y | Y | Y | Y | Y | N | Y | Y | Y | 60% | 40% | Y | Y | Y | Y | A-2-n/a | A-1-n/a | B-2-n/a | A-1-n/a | A-1-n/a | A-1-n/a | A-2-n/a | B-2-n/a | B-2-n/a |
| Morse Data Corp. | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 30% | 70% | Y | Y | Y | Y | A-1-1 | A-1-3 | B-2-1 | B-2-4 | A-1-4 | A-1-1 | C-2-1 | A-2-3 | A-2-5 |
| Natural Solutions | Y | Y | Y | Y | Y | Y | Y | N | Y | Y | Y | 80% | 20% | Y | Y | S | C | A-1-1 | C-2-5 | C-2-1 | A-2-1 | B-2-1 | C-2-2 | A-1-1 | A-1-1 | C-3-5 |
| NetDotSolutions | Y | Y | Y | Y | Y | Y | PRT | L | Y | Y | N | 75% | 25% | Y | Y | Y | N | A-1-1 | A-1-2 | B-2-1 | E | C-2-1 | C-2-3 | A-2-1 | C-3-1 | C-3-3 |
| Newhaven | Y | Y | N | Y | Y | Y | Y | Y | Y | N | Y | 90% | 10% | Y | Y | N | N | A-1-1 | A-1-1 | A-1-4 | B-2-3 | A-1-1 | C-3-5 | A-2-3 | A-2-3 | B-2-3 |
| OrderMotion | Y | Y | Y | Y | Y | Y | N | Y | Y | Y | N | 5% | 5% | n/a | n/a | n/a | n/a | A-1-1 | A-2-1 | A-1-3 | E | B-2-1 | C-3-3 | A-2-1 | A-1-1 | E |
| Order Power! | Y | Y | Y | Y | Y | Y | Y | Y | Y | n/a | Y | 75% | 25% | Y | Y | Y | Y | A-1-n/a | A-1-n/a | B-2-n/a | B-2-n/a | A-1-n/a | B-2-n/a | A-1-n/a | B-2-n/a | E |
| Pinnacle Rock Assoc. | N | N | Y | Y | Y | Y | Y | N | Y | Y | Y | n/a | n/a | Y | Y | Y | Y | A-1-1 | C-3-1 | A-1-1 | P-3-1 | B-2-1 | C-3-1 | A-1-1 | B-2-1 | B-2-1 |
| Prelude Systems | Y | Y | Y | Y | F | Y | Y | Y | Y | Y | Y | 95% | 5% | N | Y | Y | N | A-1-1 | A-1-4 | B-N-5 | A-1-4 | A-1-1 | A-N-5 | A-N-1 | E | C-N-5 |
| ProfitCenter Software | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 100% | n/a | Y | Y | Y | Y | A-1-1 | A-1-1 | A-1-1 | B-2-5 | B-2-3 | B-2-4 | A-1-1 | B-2-1 | B-2-4 |
| Quark | Y | Y | Y | Y | Y | Y | N | Y | Y | Y | Y | 75% | 25% | Y | Y | Y | Y | A-1-1 | A-1-1 | B-2-4 | B-2-1 | B-2-1 | A-1-3 | A-2-1 | B | C-3-5 |
| Sigma Micro | Y | Y | Y | Y | Y | Y | Y | N | Y | N | Y | 50% | 50% | Y | Y | N | AW | A-1-1 | A-1-4 | A-1-4 | A-1-1 | A-2-1 | B-2-1 | B-2-1 | A-2-4 | C-3-3 |
| Synaro/Island Pacific | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 75% | 25% | Y | Y | S | I* | A-1-1 | A-1-3 | A-2-2 | B-2-3 | B-2-3 | B-2-1 | A-1-1- | A-1-2 | C-3-4 |
| TamTech | N | N | N | Y | Y | Y | Y | N | Y | N | N | 45% | 55% | N | N | N | N | B-2-1 | C-3-2 | A-2-3 | C-2-2 | C-2-2 | B-2-2 | B-2-2 | B-2-3 | C-3-5 |
| Terno & Assoc. | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 65% | 25% | Y | Y | Y | Y | A-1-1 | A-1-3 | B-2-5 | B-2-3 | A-2-1 | B-2-3 | A-1-1 | A-1-2 | A-2-4 |
| KEY: Grade — Rank — % User base | ||||||||||||||||||||||||||
| GRADE B=Above average in functionality and feature set C= We offer and support this in our application suite. D= This is a minor element in our application suite. E=We do not support this in our application suite. |
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| RANK 1=We are a market leader here. 2= We are competitive. 3= Support basic functionality only |
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| % Installed Base Using This 1 = >90% 2 = 75-89% 3 = 50-74% 4 =25-49% 5 = <25% |
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