We at Multichannel Merchant are proud to present the National Conference on Operations & Fulfillment (NCOF) — so proud, in fact, that we’ve decided to create a supplement highlighting a few of the show’s speakers and sessions. If you’re planning to attend the conference, consider this a sneak preview. And if you can’t make NCOF, the articles and interviews here will show you a bit of what you’ll be missing…so that you’ll make every effort to attend next year.

A Photo Tour of LaCrosse Footwear’s Fulfillment Center
Highlights of the manufacturer’s new DC, in words and pictures

How Lehman’s Puts People First
Many companies say they value their employees; this cataloger shows it

Rosanne D’Ausilio, Ph.D., on training world-class service reps
Avoiding the obstacles to providing exemplary customer service

How Ray Goodman on planning inventory across channels
The challenges of cross-channel inventory forecasting

Lenox DC start-up: a survival story
Learning from one company’s warehouse mistakes