MCM O+F Advisor 11-29-17

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 11/29/2017 6 Ways Bots Can Help Retailers Staff Their Contact Centers This Holiday Season The holiday season is upon us, … Continue Reading →

5 Direct-to-Customer Fulfillment Imperatives for Emerging Companies

| Brian Barry

Successful merchant businesses learn quickly how to provide good customer service at the lowest possible costs. Here are 5 imperatives that emerging companies need to focus on to establish timely and efficient direct-to-customer fulfillment processes.

Overcoming 5 Key Cross-Border Fraud Issues

| Tom Donlea

Serving customers in new global regions is an exciting venture for any ecommerce business, but it can be a large undertaking for the fraud team. Here are five major identity and fraud issues businesses face when going international, and how you can overcome them.

7 Ways to Improve Your WMS Testing Process

| Brian Barry

What can you do differently from a WMS testing perspective to reduce your business risk? These 7 principles will help you avoid system implementation woes by establishing a rigorous testing process. They can apply equally to any large-scale system project including ERP, OMS and ecommerce platform as well as WMS.

BJ’s Wholesale Club Launches New Mobile App

| Daniela Forte

BJ’s Wholesale Club announced the launch of its new mobile app and add-to-card coupons feature. Here are some of the features of the new mobile app and how it will benefit customers.

MCM The Week In Review 10-20-17

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 10/20/2017 How Retailers Are Engaging and Personalizing the Customer Experience Retailers are looking at loyalty differently … Continue Reading →