THE CUTTING EDGE

| MCM staff

If you were a doctor treating the human body, you would try, as far as possible, to save a diseased limb, not hack it off with abandon. But if you were

Working Gear

| Thomas G. Dolan

Having a conversation with your computer may be possible after all. Industry buzz around this topic has been rampant in recent years, but actual products

HOUSE CALL

| MCM staff

If different tasks proceed at different rates, try to arrange work steps so that the faster process is executed before the slower one If your WMS is building

Room to Improve

| Curt Barry

It’s all too easy for a cataloger to become complacent when it comes to operations and fulfillment, adopting the attitude If it ain’t broke, don’t fix

Good & Plenty

| MCM staff

When you’re angling for a bigger piece of the pie, it’s just plain frustrating when the plate is out of reach. But when the product you need is missing from its pick slot, it’s a recipe for DC disaster.

MULTIPLE CHANNELS ONE SYSTEM

| Ernie Schell

Here’s how to pinpoint the software and systems that will help you coordinate customers, orders, and inventory across all sales channelsIn the good old

MANY (unhappy) RETURNS

| MCM staff

Ever think trying to return something to an online retailer is just not worth the trouble? You’re not alone. In a recent survey by PricewaterhouseCoopers,

Is Your Closet Clean?

| Jeff Kline

It’s a known fact that the bigger your closet, the more space you have for old clothes you haven’t worn in years. The warehouse is the closet of the operations

CREATIVE

| Moira Cotlier

When it’s time to redesign Reasons for Website makeovers vary – as do the results Given the speed with which many catalogers rushed to put up Websites,

YOUR NEW FINANCIAL PLAN

| Jim Adams

A detailed profit and loss statement for each channel – and for each store location and catalog title – gives you the best handle on resource allocation