Eat & Tweet: Dishing on Memorable Moments

| Lori Mitchell-Keller

When was the last time you tweeted a picture of fresh strawberries or a pastry you ordered at a cafe? Whether you are an avid social media user or not, “eat & tweet” is becoming a pop phenomenon. So how can retailers capitalize on these digital trends?

The Transition from Customer Service to Strategic Sales

| Randy Nasson

When it comes to connecting with customers online, a number of multichannel and ecommerce retailers are still stuck in the “customer support” mindset; one that views contact with a customer as a necessary evil rather than an opportunity. Transforming an empty online store into a center for anticipating and addressing customer needs proactively and intelligently requires careful thought, planning and, in many cases, investment.

Achieving Online Success with an Ecommerce Partner

| Uwe Bald

Improving and operating an online store can seem daunting for merchants already tasked with managing other facets of their business, such as manufacturing, wholesaling and new product development. But with ecommerce business on the rise, it is important for merchants to focus on their online channel as a strategic sales channel.

MCM Week In Review 4-22-16

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 4/22/2016 Vestis Retail Group is Shuttering Sports Chalet Vestis Retail Group bought Sports Chalet in June … Continue Reading →

MCM Global 4-21-16

| Chris Intili

Multichannel Merchant for the week of 4/21/2016 Alibaba Group and New Zealand Government Form Trade Alliance Alibaba Group, an online and mobile marketplace, and New Zealand Trade and Enterprise, the … Continue Reading →

O+F Advisor 4-20-16

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 04/20/2016 Bubble Wrap Maker Says the Lack of Pop is Good for Business Sealed Air President, Product Care Ken Chrisman … Continue Reading →

MCM Ecommerce and Marketing 4-19-16

| Chris Intili

Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 4/19/2016 Why the New Facebook Messenger Bot will Lead a Customer Experience Revolution Mark Zuckerberg launched Facebook … Continue Reading →