MCM Ecommerce and Marketing 2-7-17

| Chris Intili

Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 2/7/2017 Omnichannel Retail in 2017: Why The Future of Selling Everywhere is Now As we approach 2017, … Continue Reading →

MCM The Week In Rever 2-3-17

| Chris Intili

Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 2/3/2017 Ralph Lauren Announces Departure of Its CEO Ralph Lauren Corporation announced the departure of its CEO … Continue Reading →

Achieving the Perfect Customer Order: Where Does It Begin?

| Allison Manetakis

Critical to meeting customer expectations is delivering on the perfect customer order: the right product at the best price, when and where they want it. Find out what the key components are to making this happen, delighting customers consistently and driving loyalty while maintaining operational efficiency.

Mobile Is One of the Top Initiatives for Retailers in 2017

| MCM staff

In 2017, retailers will focus on several key areas in an effort to boost the customer experience.This includes mobile, marketing, site merchandising and omnichannel efforts. See why retailers are making this shift this year and what it could mean for retail.

6 Ways Benchmarking Data Can Improve Your DTC Operations

| Curt Barry

Having the opportunity to benchmark your DTC operations against your peers will help you determine where you need to focus your effort and investments to reach and exceed customer expectations. For an in-depth discussion on a joint benchmarking study between Multichannel Merchant and F. Curtis Barry & Co., join us at Operations Summit 2017, March 27-29 in Pittsburgh.

MCM O+F Advisor 2/1/17

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 2/1/2017 6 Ways Benchmarking Data Can Improve Your DTC Operations Having the opportunity to benchmark your DTC operations against your … Continue Reading →

3 Ways to Drive the Retail Customer Experience

| Lori Mitchell-Keller

When shopping for a product, the price and quality of an item are often key differentiators for consumers. In today’s digital world, however, the customer experience is equally, if not more, important. Here are three ways retailers can drive the customer experience.

MCM Ecommerce and Marketing 1-31-17

| Chris Intili

Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 1/31/2017 How Augmented Reality Will Change Online Shopping Augmented reality could very well change the face of … Continue Reading →

MCM Week in Review 1-27-17

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 01/27/2017 UPS Acquires UK Truck Brokerage Firm Freightex UPS has acquired British firm Freightex to gain … Continue Reading →

The State of Retail in 2017

| Mike O'Brien

What is the outlook for retail in 2017? What macro factors will affect it? How about the continued migration to omnichannel and store closures? Multichannel Merchant Senior Content Manager spoke with Jack Kleinhenz, chief economist of the National Retail Federation at the Big Show in New York to discuss these topics and take a glimpse into the “crystal ball.”