Consumers stress over slow-loading mobile commerce sites – 20% of those surveyed prefer being stuck in a traffic jam to waiting for a site to load. So how do retailers ensure optimal mobile website performance during the most wonderful – and busy – time of the year? Here are six tips.
Many online retailers are discovering the role video can play in enhancing their customer service program, while also helping reduce costs in this area. Here are five ways you can incorporate video into your website to strengthen your customer service, and avoid having small issues flare up into major PR and social media nightmares.
View Web Version MCM TUESDAY News and Intelligence for the Multichannel Merchant December 24, 2013 SUBSCRIBE UNSUBSCRIBE How Amazon Stole Christmas Jos. A. Bank Rejects Men’s Wearhouse Acquisition Bid … Continue Reading →
In five years, new innovations will make buying local du jour once again, according to IBM’s 8th-annual IBM 5 in 5 list of innovations that have the potential to change the way people work, live and interact during the next five years. Here’s why IBM predicts the decline of ecommerce and the rebirth of the in-store shopping experience.
All kinds of merchants are doing a fantastic job on mobile. Look at the smartphone experience offered by Starbucks, or the way that Lululemon goes mobile first. Mobile represents a challenge, but it’s also a huge opportunity.
The act of showrooming is seeing a growth that cuts across a variety of demographic segments, according to the Holidays Retail Trends study by CFI Group. This is due in part to mobile technology, and practiced by a majority of consumers whether they intend to or not.
View Web Version O+F Advisor Operations & Fulfillment Strategies & Tactics December 17, 2013 SUBSCRIBE UNSUBSCRIBE Get a Glimpse into the Biggest Shipping Day of the Year at UPS … Continue Reading →
Department store retailer Belk, Inc. announced plans to expand its ecommerce distribution and fulfillment center in South Carolina.
View Web Version MCM TUESDAY News and Intelligence for the Multichannel Merchant December 16 , 2013 SUBSCRIBE UNSUBSCRIBE Green Monday Jumps 10% to $1.4 Billion in Desktop Sales New … Continue Reading →
What will retail look like in 2014? Contributing writer Jonathan Levitt sees two major emerging trends occurring in the New Year: the rise of the ubiquitous shopper and wide-scale retail automation.