Six Trends in Online Excellence

| Melissa Dowling

What does your website need to succeed for the holiday season and beyond? Lauren Freedman, president of e-commerce consultancy E-tailing Group, shared six trends and takeaways during her Sept. 16 keynote at the NEMOA conference in Newport, RI.

Staples Gives High Marks to Customer Ratings and Reviews

| Melissa Dowling

The office supplies cataloger/retailer saw an uptick in conversions immediately after it rolled out ratings and reviews two years ago, Eileen White, director of e-commerce strategy and site operations for Staples Business Delivery, said Wednesday at the fall NEMOA conference.

The art of accommodation marketing

| Lois Brayfield

Merchants tend to view customer service as a purchase activity; one of receiving and shipping an order. But in this new era of marketing, how we the consumer

Five Web Marketing Tactics for the Holidays

| Michelle Farabaugh

There is always so much going on during the holiday season that it can be hard to know where to focus your energy. But when it comes to Website marketing, these are five areas you should not neglect.

E-commerce in Vogue for Express.com

| Tim Parry

Apparel and accessories retailer Express targets a hip, urban audience, and the Express.com Website captures just the right edgy attitude.

Merchants Are Antisocial With Marketing Spend: Most Goes to Search

| Tim Parry

Did social media jumped the shark before it could make inroads with merchants? Maybe not, but the results of Shop.org’s The State of Retailing Online 2010 conducted by Forrester Research show why marketers spend much more on search than social.

Sell the Sizzle with Clarity

| Herschell Gordon Lewis

It’s been considerably more than 70 years since supersalesman Elmer Wheeler published his book, Tested Sentences that Sell, which included the immortal

Merchants Face Up to Facebook

| Sherry Chiger

Orvis launched a Facebook page as a way of communicating with the fly fishers who make up a significant part of its audience. For Kmart Design, Facebook