Providing Technical Support

| MCM staff

In business, as in life, contradictions abound and seeming contradictions can live together happily. At first glance, the two technology stories in this

Overpaying Is Not Dignified

| D. Douglas Graham

IT MAY SEEM IRREVERENT to buy funeral supplies over the Internet, but as the aging U.S. population gives renewed impetus to the funeral business, sending

Operations and Management: Systems Then and Now

| Ernie Schell

The catalog management software (CMS) systems on the market in the early 1980s were outgrowths of systems that catalogers had written inhouse or contracted

Live From NCOF: Catalogers Should Benchmark for

| Mark Del Franco

Today’s warehouse and distribution center managers are under the gun. Not only are they faced with cost reductions and technology changes, companies are

Listings

| MCM staff

NEW LISTS HISPANIC CONSUMERS This 12 million-name Hispanic database includes 658, 956 Hispanic-American catalog shoppers. They have a median age of 32

The Top 20 Stories of the Past 20 Years

| MCM staff

In an industry as broad as the catalog business one that encompasses merchandising, marketing, fulfillment, and what have you it’s tough to cull a definitive