Kustomer, an up-and-coming cloud-based CRM platform for hot DTC brands like UNTUCKit, ThirdLove and The Farmer’s Dog, has acquired Reply.ai, which uses AI and machine learning to improve agent efficiency by deflecting customer queries through chatbots and widgets. The two have worked together on CRM integration projects.
Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 5/20/2020 Amazon Reportedly Weighing J.C. Penney Acquisition Out of Chapter 11 Shortly after J.C. Penney filed Chapter … Continue Reading →
On the same day it was announced Deliv was winding down its operations this summer, it came out that Target is in talks to snap up some of Deliv’s technology assets to bolster its local ecommerce fulfillment and bring founding CEO Daphne Carmelli onboard, NBC reported. Others had reportedly been looking at Deliv, including grocers.
Neiman Marcus Group, owner of the 43-store chain of the same name as well as two Bergdorf Goodman locations and Last Call discount shops, has filed for chapter 11 bankruptcy protection as expected, in the process securing $675 million in loans from creditors. The filing also calls for a long-term plan to eliminate $4 billion of debt.
2020: The Year of Subscription Service Growth and Iteration One thing is clear: we’re living in a subscription service economy that is only going to expand. Brands from Nike and … Continue Reading →
SALT LAKE CITY, SEATTLE, and PALO ALTO, CA, April 22, 2020 /PRNewswire/ — Qualtrics, the leader in customer experience and creator of the experience management category, today announced a collaboration between Delighted, a Qualtrics … Continue Reading →
New York, April 15, 2020 — CardFlight, the leading SaaS payment technology company, today announced it has partnered with Payroc, a leading merchant acquirer and payment processing organization, to support small … Continue Reading →
The first and only global, fully integrated marketplace-commerce-OMS solution enabling brands to unlock their unlimited potential for digital growth NEW YORK, April 14, 2020 — VTEX, a leading marketplace-first commerce … Continue Reading →
Tech Platform Plans to Refresh and Rejuvenate Legacy Brand NEW YORK, April 1, 2020 — Media buying platform Adwanted Group today announced it has acquired SRDS, the industry standard for … Continue Reading →
National footprint now includes Midwest and grows by 25% Bay Shore, NY, March 20, 2020 – Ruby Has, one of the fastest growing ecommerce fulfillment companies providing enterprise-level services to … Continue Reading →