Target reported strong Q2 performance, with 34% growth in ecommerce sales, nearly 75% of which was attributable to its same-day order fulfillment strategy including buy online pickup in store, curbside pickup and local delivery. The retailer beat expectations on earnings, comp growth and revenue, and raised 2019 guidance.
Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 8/23/2019 Rent the Runway Takes a Customer-Centric Approach Online and in Stores As customer behaviors continue … Continue Reading →
Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 8/21/2019 Insourcing vs. Outsourcing Customer Care: The Pros and Cons To outsource or not to outsource customer care, that is … Continue Reading →
With ecommerce expanding and consumers expecting greater speed and convenience, retailers need cost-effective ways to meet these demands. Here is a look at how automated lockers are key to the overall buy online pickup in-store experience.
The use of automated lockers for ecommerce deliveries is moving beyond BOPIS applications, with adoption growing in apartment buildings, public transportation areas and even mobile tests. To that end, a shared locker pilot program by the University of Washington’s Urban Freight Lab and Seattle DOT will be expanding next year.
Today’s shoppers increasingly are digital natives, which means they prefer technology-based solutions and hold high expectations when it comes to the end-user experience. In fact, recent market research found that 86% of shoppers are willing to pay more for a better customer experience.
Large U.S. retailers over $1 billion saw a nice Prime Day bump on July 15 according to data from Adobe Analytics, with a 64% increase in sales vs. a typical Monday, up from 54% last year. Smaller retailers under $5 million, meanwhile, realized a smaller 30% sales lift, Adobe said. Meanwhile, some checkout glitches recurred this year.
A new report from Logistics Trends & Insights and American Global Logistics (AGL)— “Adapting to the Age of the Consumer with an Agile Supply Chain”—reveals that businesses are focusing their … Continue Reading →
Children might be at the beaches and just beginning summer camp, but back-to-school pundits are busy, with Deloitte predicting total spend of $27.8 billion, up slightly from $27.6 billion last year, for an average of $519 per U.S. household.
Amazon’s Prime Day 2018 became the biggest shopping day in its history, beating out Cyber Monday and Black Friday, resulting in a whopping 100 million products sold and an estimated $3.4 billion in sales. With the July event continuing to expand both on and off Amazon, it is critical for retailers and brands to have a strategy in place to win this year’s Prime Day, even when you’re not Amazon. Here are four ways to help retailers have an Prime Day strategy of their own.