Cyber Monday hit a new record as the largest U.S. online sales day in history, with $6.59 billion in sales, up 16.8% from $5.6 billion in 2016. Here is an overview of how the rest of the weekend went for retailers.
Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 12/5/2017 New Year, New Emails, No More Excuses With email continuing to be one of the top-performing … Continue Reading →
Zynstra research reveals challenges in distributed store IT environments London, UK: 21 November, 2017 — Less than one-third of retailers in the UK and US say their IT infrastructure is … Continue Reading →
A strong customer experience is the best way for retailers to cultivate positive consumer opinion. While that may seem turnkey, consumers’ expectations are constantly rising; no longer can a brand provide the best customer experience within their industry – the experience must transcend through verticals and be the best ever, period. Here are six ways to gain lean UX success.
The holiday season is upon us, and retailers have geared up for the rush. The seasonal staff is hired and the inventory is stocked. But what about those employees working behind the scenes in the contact center? Here are six ways bots can support contact centers this holiday season.
Redwood City, Calif. – Nov. 22, 2017 – Today Reputation.com released its 2017 Retail Reputation Report, revealing which retailers lead – and which lag – on the aspects of in-store … Continue Reading →
As consumers have shown their growing preference for online shopping, buy online, pickup in store is becoming the answer to returning footfall to physical stores. Here are some steps you can take to find BOPIS success and increase customer choice and satisfaction.
PlaceIQ, the company building a new model of consumer behavior with location data and insights, today announced a series of successful location data-driven campaigns with award-winning media agency Media Horizons on behalf … Continue Reading →
Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 11/22/2017 Walmart Increases Prices for Some Online Products Walmart started charging higher prices online than in store for some items, … Continue Reading →
Walmart started charging higher prices online than in store for some items, in an effort to offset shipping costs and drive more shoppers to its brick-and-mortar locations. See how Walmart will differentiate prices for both channels.