Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 10/20/2017 How Retailers Are Engaging and Personalizing the Customer Experience Retailers are looking at loyalty differently … Continue Reading →
Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 10/24/2017 Godiva Expands Its Ecommerce Reach Beyond Amazon Godiva is expanding its reach beyond selling on its … Continue Reading →
With the holiday season accounting for so much of a retailer’s annual sales, as much as 30% to 40%, achieving the highest possible holiday ROI is crucial. Here is what you need to know when it comes to planning your holiday strategy.
A startup company is looking to ease a chronic ecommerce pain point – returns – by enabling customers to bring unwanted items to a nearby mall for fast processing and credit, even if the seller doesn’t have its own stores. See what Happy Returns has been up to and what its plans are for the future.
A recent study by RetailMeNot predicted that consumer spending is expected to increase between Black Friday and Cyber Monday compared to last year, and advised retailers to plan their kickoff promotions around a longer period than the traditional Cyber Weekend. Here are some other statistics the study revealed for the holiday season.
Target is significantly expanding its partnership with Google, offering customers voice-directed ordering through a Google Home device or an Android TV – and two-day delivery nationwide via Google Express. The company will also soon offer voice ordering through Android phones and iPhones.
If last year’s data on shopping app spending was any indication of what’s coming this fall, Thanksgiving and Black Friday are poised to be the biggest mobile shopping days of the year in the U.S. Here is what retailers can expect from mobile commerce this holiday season.
The increasing competition in retail is forcing brands to reevaluate how they deliver value and stay relevant to consumers. Here is what retailers need to know to maintain customer loyalty.
Voice shopping just got a lot more realistic with the recent moves by Amazon, Apple, Google and Walmart to drive voice-activated shopping into more and more homes. Here is what retailers need to know about how voice shopping is changing the retail landscape.
As the online retail environment grows and becomes more competitive, it is vital for retailers to derive the maximum value from each customer relationship. Here is how identity resolution can benefit your retail business.