UPS Rolling Out Holiday Peak Season Surge Pricing

| Mike O'Brien

UPS announced it will implement peak season surge pricing to offset the cost of a huge spike in its shipping volume during the extreme rush at the end of the year. FedEx has not yet announced a similar move. See what the move means, what industry observers are saying and UPS’s rationale.

MCM O+F Advisor 6-21-17

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 6/21/2017 12 Qualities of a Great Inventory Planner Inventory Planning Sometimes Seems Like a No-Win Proposition. Too much or not … Continue Reading →

Using RFID for Omnichannel Fulfillment Success

| Anurag Nagpal

While retailers tested RFID technology in the supply chain over a decade ago, the landscape is much different now. It enables visibility and efficiency in supply chain operations. Here are 5 ways RFID technology is making a difference in omnichannel fulfillment.

The Retail Bubble: How to Survive and Thrive with Digital Innovation

| Vivek Sharma

It’s a tough time for retailers. Amidst a market correction of brick-and-mortar bloat, a host of general merchandise, specialty brand, and mall-anchor retailers are shuttering stores at an unprecedented pace. Here is what could potentially save the future of retail.

Sephora Using Mobile Across Entire Customer Journey

| Daniela Forte

Sephora views mobile as a key part of the customer journey, and therefore it is doing everything to allow customers to discover, play and learn online and in-store. Here is how Sephora is engaging the customer throughout the entire customer journey.

MCM The Week In Review 6-9-17

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 6/9/2017 J.Crew Names James Brett As New CEO J.Crew Group, Inc. announced that it has named … Continue Reading →

The Antidote for Saving Physical Stores

| Jaron Waldman

For retail chains, the bricks continue to crumble: Declining sales, shrinking margins and the inevitable closing of physical stores. They can help reverse this trend by reimagining their biggest and most maligned asset: Physical stores themselves. Here are some tips to help brick-and-mortar retailers beat back the industry shock wave.