AUSTIN, Texas and BRISTOL, UK, Sept. 1, 2020 — A fast-growing seller of replacement appliance parts has made the snappy decision to opt for the dual power of Brightpearl and Shopify Plus to power its retail and wholesale business.
Founded in 2017, Illinois-based Snap Supply is built upon a 40-year family legacy within the appliance repair parts industry. Today, the company trades across its new Shopify Plus-powered direct-to-consumer and wholesale websites, as well as multiple marketplaces, and stocks a wide range of to support the appliance replacement parts community.
Snap Supply’s operations revolve around the customer, and the firm’s mission is ‘maximum customer convenience’. With concerns over time-consuming workflows causing the team to spend 70+ hours a week manually entering order data, the business needed a true all-in-one retail operations platform that could remove the shackles to growth and allow the company to focus more time on enhancing the customer buying experience.
In support of its rapid growth and varied distribution channels, Snap Supply selected Brightpearl. Its built-in integrations, ability to scale, record of super fast implementation and scope of high-performing connectors to major ecommerce platforms like Shopify Plus made it the obvious choice to overcome the growing pains the business had been experiencing.
The company will now benefit from the platform’s open source API and full suite of features, including CRM, real-time reporting and data insights. Taking advantage of a unified and scalable platform will also allow Snap Supply to optimize its inventory management, sales reporting and accounting processes.
“If you’re in ecommerce, Brightpearl is a must,” said Nick Ernst, a partner at Snap Supply. “It’s the only program we’ve encountered that feels designed for all our needs. Brightpearl allowed us to eliminate overpriced subscriptions to other, inferior services that we had tried previously, saving us time and optimizing the way we operated. Because of the way Brightpearl eliminates manual processes like order entry, we have saved HOURS every single day. For the first time in two years, we are finally caught up.
“Brightpearl’s automation system removes the need for manual entry and has completely changed the way our business operates. Where previously orders would take 10 minutes to register in our system before the warehouse could fulfill the order – not to mention the time it took for manual entry – today it is sent immediately and automatically. No one has to process the order, and invoices are produced automatically.”
Snap Supply now has in place a reliable and intuitive single source of truth that will allow the company to gain a firm grasp over its ecommerce operations while spending less time on cumbersome manual tasks. This, combined with the firm’s transformation to an online store built on Shopify Plus’ flexible ecommerce platform, means Snap Supply can focus on serving its customers even faster and more comprehensively across channels.
“With multiple channels to serve, Snap Supply needed a robust platform which would allow it to maintain its ethos of outstanding customer service while supporting its long-term growth plans”, said Justin Press, SVP Customer Success at Brightpearl. “The ability to scale and support enhanced experiences relies on having a true end-to-end retail solution in place. With Brightpearl taking care of their everyday processes, the team can get back to focusing on what they do best — delivering exceptional speed, convenience and outstanding customer service.”
Brightpearl is a retail operations platform for retailers and wholesalers. Our mission is clear: automate the back office so merchants can spend their time and money growing the business.
Brightpearl’s complete back-office solution includes financial management, inventory and sales order management, purchasing and supplier management, CRM, fulfillment, warehouse and logistics. In addition, the solution has high-performing connectors to the major ecommerce platforms, including Magento, BigCommerce and Shopify. Over 1,200 businesses in 26 countries use our platform. We manage over 10m transactions and $3bn of business a year.
Brightpearl is designed for retailers and wholesalers and enables omnichannel merchants to manage the heart of their business easily from one single system. Our team guides retail businesses through a highly efficient implementation process which typically gets them up and running in less than 60 days – twice as fast as our competitors.
Brightpearl’s US headquarters is in the heart of downtown Austin with a global headquarters in Bristol, UK. You can connect with us on Twitter (@BrightpearlHQ), LinkedIn (linkedin.com/company/Brightpearl), and Facebook (facebook.com/brightpearl).