Investment will support product acceleration and vertical expansion, helping shippers keep delivery promises and increase customer retention
Austin, TEXAS – June 19, 2018 – Convey, the leading active delivery platform, today announced $10 million in funding from investors including Silverton Partners, Techstars® Venture Capital Fund, RPM Ventures, NextGen and others, bringing the company’s total funding to $25.75 million. The investment will be used to expand product portfolio capabilities and add staffing in key areas including sales, engineering and client success.
Convey’s software platform helps brands deliver on their promises by enabling the connections, context and collaboration necessary to proactively resolve shipping issues before they impact the customer experience. The company’s customers include four of the world’s top ten retailers and a robust ecosystem of global carriers, for whom it provides 4X faster issue resolution across 22,000 exceptions managed daily.
“Since implementing Convey, Bodybuilding.com has worked through more than 20,000 shipment issues and seen a 10 percent reduction in inbound inquiries related to delivery problems,” said Greg Dahlstrom, director of global transportation at Bodybuilding.com. “Not only have we greatly improved the user experience for our customers, we now also have access to valuable service provider data that can be used in carrier performance reviews and negotiations.”
Last-mile delivery issues are especially acute in retail given rising consumer expectations, and increasingly in other industries such as building and construction materials, and industrial equipment and medical, where mission-critical complex deliveries need to arrive as promised.
“Our focus is to help businesses create amazing delivery outcomes for their customers, regardless of how large or complex a delivery might be,” said Rob Taylor, CEO of Convey, Inc. “This latest funding will give us the resources and talent to continue expanding our capabilities beyond retail into B2B, where companies face similar last-mile visibility and performance challenges, and customers have equally heightened expectations.”
“Convey continues to demonstrate a unique understanding of the challenges shippers, carriers and consumers face in the delivery experience, and to develop innovative solutions to address these issues,” said Morgan Flager, general partner at Silverton Partners. “The B2B market represents a wide open opportunity to apply Convey’s expertise in new and exciting ways. Given their past success and strong leadership team, I’m confident Convey will continue to exceed expectations and achieve great things.”
To learn more about career opportunities at Convey, visit: http://go.getconvey.com/careers.
About Convey
Convey enables retailers to take control of the customer delivery experience. We provide the experience shoppers demand and the efficiency retailers require. Our cloud-based platform aggregates and normalizes disparate data across carrier, retailer and customer systems, giving retailers the insights they need to make smarter decisions and the tools required to take action to improve the customer experience. From parcel to freight and cart to door, Convey helps the world’s largest retailers reduce costs, improve visibility and transform the delivery experience into their next competitive advantage. Founded in 2013, Convey is based in Austin, Texas. Learn more at: www.getconvey.com.
Media Contact: Cybele Diamandopoulos, [email protected], 512-535-4422