OrderDynamics Finds Only 31% of Canadian Retailers Offer Buy Online Pickup In-Store (BOPIS)

OrderDynamics Finds Only 31% of Canadian Retailers Offer Buy Online Pickup In-Store (BOPIS)

The Canadian market ranks second to last, only behind the U.S., for the least amount of in-store pick up options

TORONTO – Jan. 30, 2019 – OrderDynamics, a Tecsys company, today released its Omni-2000 Research: Canada, highlighting the country’s retail market efficiencies in a host of omnichannel capabilities. The providers of the world’s most advanced, out-of-the-box Distributed Order Management (DOM) System found Canada lags behind several other countries analyzed in Omni-2000 Research: Global, but is still ahead of the U.S. when it comes to in-store pick up options.

Compared to 37.6% of global retailers offering buy online pickup in-store, 31% of Canadian retailers offer the service. Despite falling behind other countries analyzed in the global study, which include the UK, Australia, France, Germany and Austria, Canada has made significant progress in developing omni-channel retail capabilities.

Based on data collected from 281 retail chains in Canada with a minimum of 10 store locations, other key findings include:

82.9% offer some form of free shipping

34.5% of all retailers offer basic, active inventory visibility

13.9% of all retailers provide free return deliveries

74.7% of omnichannel retailers offer Buy Online Return In-Store (BORIS)

71.2% of retailers have a mobile responsive site

19.5% of omnichannel retailers have an active shop on Instagram

Pegged as a country in the omnichannel development phase, Canada has seen improvements since the Omni-1000 report conducted in 2017. Compared to previous research, Canada now has 70% more retailers offering ecommerce and over 50% more retailers offering free shipping. The average minimum basket value for free shipping has also decreased, moving from $60.87 to $48.89, making this option more accessible to consumers.

“Canada has taken the steps to positively develop its omnichannel retail capabilities, but room for improvement still exists, especially when it comes to areas such as selling via social media,” said Nick McLean, president, OrderDynamics. “In order to live up to growing expectations, retailers will increasingly need to provide solutions in a world that continues to be altered by e-commerce.”

Click here to access Omni-2000 Research: Canada.

About OrderDynamics
OrderDynamics, a Tecsys company, develops the world’s leading Out-of-the-Box Distributed Order Management Technology. Powering retail fulfillment, the company helps clients make omnichannel retail a reality. OrderDynamics enables retail options like Buy Online Pickup In-Store (BOPIS | Click & Collect), ship-to-store, and ship-from-store; creating seamless shopping experiences. Iconic brands like Speedo, Boardriders, Columbia Sportswear, JYSK, Princess Auto, Crabtree and Evelyn, and Browns Shoes use OrderDynamics’ technology across North America, Europe, Asia and Australia. For more information, visit https://www.orderdynamics.com.

OrderDynamics is a wholly-owned subsidiary of Tecsys, Inc. Tecsys provides transformative supply chain solutions that equip its customers to succeed in a rapidly-changing omni-channel world. For more information, visit https://www.tecsys.com.

Media Contacts

Charles Dimov
VP of Marketing, OrderDynamics
Charles.Dimov@OrderDynamics.com
(905) 695-3182

Investor Relations
Steve Li
steve.li@tecsys.com
(514) 866-5800 ext. 4120

Partner Content

Hincapie Sportswear Finds Omnichannel Success in the Cloud - Netsuite
For more and more companies, a cloud-based unified data solution is the way to make this happen. Custom cycling apparel maker Hincapie Sportswear has leveraged this capability to gain greater visibility into revenue streams, turning opportunities into sales more quickly while gaining overall operating efficiency. Download this ecommerce special report from Multichannel Merchant to more.
The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.

Leave a Reply

Your email address will not be published. Required fields are marked *