Irvine, CA, Nov. 12 – UK department store chain John Lewis & Partners has implemented Paragon’s Live Management software to increase the efficiency of its nationwide operation. The retailer will now be able to share real-time delivery information across its store network, allowing each location to better manage the delivery and replenishment processes.
“Consumer expectations are increasing year on year, making the market more competitive than it has ever been,” said Ben Farrell, Head of Central Operations and Transport at John Lewis & Partners. “John Lewis is dedicated to providing the best customer service possible – it’s in our DNA. When we make a customer service pledge, we absolutely must deliver on the promise, but it has to be done in the most efficient way possible. Successful supply chain management in a digital world is all about visibility. By adding Paragon Live Management to our existing Paragon solution we can quickly share vital information across the Partnership. This helps us to make better use of John Lewis partners in each shop and provide a better experience for our customers.”
The Paragon Live Management module will allow the John Lewis central transport office to share up-to-date arrival times with all 51 stores nationwide. Store managers will have visibility of the exact arrival time of each delivery vehicle, ensuring the relevant stock management partners are available, increasing vehicle turnaround speed and reducing internal calls to the transport office service desk.