Austin, TX (5.24.18) – ShippingEasy, the leading provider of cloud-based shipping, inventory management, and customer marketing solutions for e-commerce sellers of all sizes, was named the winner of the Gold Stevie® Award (Customer Service Department of the Year) in the 16th Annual American Business Awards®. ShippingEasy also won a Silver Stevie (Customer Service Team of the Year). This marks ShippingEasy’s third national customer service honor within the last month.
The American Business Awards are the premier business awards program. All organizations operating in the United States are eligible to submit nominations – public and private, for-profit and non-profit, large and small. More than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories.
Earlier in May, ShippingEasy won the All-Star Service Team of the Year – Small Business Award presented by the National Customer Service Association (NCSA).
“Aside from our industry-leading technology and being a true one-solution e-commerce hub, customer service is a key tenet that sets ShippingEasy apart,” said Claire Morris, ShippingEasy’s VP Customer Success. “Providing elite customer service has been a cornerstone of our company since the very beginning. Our customers, whether they use ShippingEasy for order management, carrier management, fulfillment, shipping, inventory management, or automated email marketing, can’t effectively support their customers if we don’t go above and beyond for them every single day. We’re honored to be recognized as a Gold and Silver Stevie winner, and are committed to improving our customer service even more today, tomorrow, and beyond.”
More than 200 professionals worldwide participated in the judging process to select this year’s Stevie Award winners. In their evaluations of ShippingEasy’s nomination, judges shared feedback on why the growing e-commerce hub should be considered a Stevie winner:
- I jumped straight to customer feedback and found it interesting and accurate. All three major websites – Shopify, Capterra and Google – were showing very good ratings by the customers. Overall summary was also impressive, like hiring resources for mentoring and training. 35% increased pick-up rate was also a result of growth in the support team. The most important part was independent customer feedback on multiple websites. A good achievement indeed!
- It’s clear the team is passionate about what they do. Love the achievements of the support team.
- Great use of 1:1 consultations to build customer relationships and good will.
About ShippingEasy – ShippingEasy is the easiest cloud-based shipping platform on the market. With ShippingEasy, online merchants of all sizes can ship fast, with the best rates, and grow orders. Our powerful integrations with leading online marketplaces such as Amazon, eBay, Etsy, Walmart, Shopify, Magento, WooCommerce, and many others, allow customers to manage orders, automate shipping, track shipments, and notify recipients—in one easy-to-use platform. Complete with email marketing, customer and inventory management features, along with our industry-leading phone, chat, and email support—tens of thousands of online merchants use our award-winning software to ship fast, cheap, and to grow their businesses. ShippingEasy is a wholly-owned subsidiary of Stamps.com (Nasdaq: STMP). For more information, visit https://shippingeasy.com
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
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