Omnichannel Retailer, Watch Out For These Customer Experience Hurdles
If you’re an omnichannel retailer, here’s how you can eliminate hurdles during pre-purchase, purchase and post-purchase phases to delight your customers.
Sector Spotlights
Some Would Return Gifts, Shop on Christmas Day, Report Finds
Why wait until December 26? Throw the doors open on Christmas for returns and sales appears to be the message to retailers, particularly from millennials.
The ABCs of Preventing Shipping Damage, Part I
Breaking up may be hard to do, but breaking products in transit is all too easy. Part 1 of this series offers lots of great tips to prevent shipping damage.
Smaller Boxes, Bigger Rewards: How to Survive the Holidays in Ecommerce
To save ecommerce shipping costs this holiday season, the right box size, packaging materials and knowing what customers want are important considerations.
Omnichannel Returns Can Grow Revenue, Enhance Customer Experience
A StellaService report finds merchants are not using all the revenue generation and customer experience benefits they can drive with their returns process.
Most Shippers Not Prepared for Holiday Season Challenges
Most retailers are not well prepared to handle several shipping issues this holiday season, according to a new survey from shipping and fulfillment software company Temando.
Are You Ready for Holiday Returns Season?
This infographic by Shorr Packaging Corp, shows how an increase in online shopping means more processing returns for ecommerce retailers.
New Report Identifies Omnichannel Fulfillment Leaders, Highlights Gaps
Given growing customer expectations, more retailers are investing in new omnichannel capabilities, but room for improvement remains, a new report found.
Inventory Systems, Availability Key to Serving Omnichannel Shoppers
Battling Amazon and customer expectations are major challenges, but supply chain and infrastructure are the real elephants in the room. How do you fix it?
Understanding the 8 Stages of the Omnichannel Order Lifecycle
To optimize operations and drive success, retailers must focus on processes, technology and people across all 8 stages of the omnichannel order lifecycle.