Multichannel Merchant Sector Spotlights

Dedicated Content Focused on the Hottest Topics Impacting Ecommerce Operations

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The Circular Economy: Bringing Consumerism and Sustainability Together

While consumerism is alive and well, people are increasingly green-minded. The “circular economy” brings both streams together: Wanting our stuff now while pursuing sustainability. Find out how forward-looking brands are making strides in marrying the two seemingly disparate dynamics.

ecommerce returns

Combating Ecommerce Returns with Technology

Considering the growth in ecommerce returns, merchants need to rethink merchandise liquidation strategy. Technology and expertise is one way to address it. Here are some tips that can help you recoup more value from returned goods while keeping the focus on your core business, including the use of technology solutions.

The Impact of Poor Product Content

Product content can have an impact on online sales. This infographic by Shotfarm unveils that 78% of consumers said product information is very important, while 42% of consumers have returned an online purchase in the past year due to poor product content.

2016 Excellence in Customer Experience Awards

Bonobos On Excellence in Returns, Customer Experience Leadership

How you handle returns goes a long way toward defining how customers perceive your brand, and how loyal they will be. So what are some of the key elements that make up a great returns experience? And what does it mean to be an overall customer experience leader?

Angela Goldstein, director of operations for men’s apparel company Bonobos, spoke with Multichannel Merchant Senior Editor Mike O’Brien on these subjects, after Bonobos was named a finalist in the two categories for the 2016 Excellence in Customer Experience Awards.

ecommerce returns

Growth in Ecommerce Returns Will Drive Facilities Demand

A new CBRE report has found that rapid growth in ecommerce returns is creating future demand for new or expanded facilities to handle reverse logistics. Find out how this trend is expected to play out and what the implications are for operations and fulfillment.

omnichannel fulfillment

Ecommerce Return Rates Continue to Climb

Companies are grappling with higher ecommerce return rates, and how to address reverse logistics as well as capturing the maximum value of inbound goods. Find out the results of the MCM Outlook Survey on ecommerce returns, and what can be done to keep the growing rates in check.

ecommerce returns

Free Returns Offered by More Merchants Than Ever

What were some of the major themes in handling holiday 2015 returns?

Patrick Allard, VIce President of Sales and Business Development for Newgistics, recently spoke with Multichannel Merchant Senior Editor Mike O’Brien on what his company observed from working with its 450+ retail customers, including the growth in ecommerce returns processing and the impact of trends like free returns and other perks offered by retailers.