cleverbridge

The Difficulty of Being a Merchant of Record

| Elan Sherbill

Billing your global online customers is a very complex activity. To effectively collect payments in a secure manner, you must, among many other things, open up merchant accounts, put payment gateways in place, manage contracts with global payment service providers, comply with PCI DSS, and abide by global taxation requirements.

3 Metrics for Reducing Customer Contact Rates

| Joe Schnaufer

Inefficiencies in customer service offerings cost businesses millions of dollars each year. After reading this article by Joseph Schnaufer from cleverbridge, you will walk away with the tools needed to reduce rates in the contact center.