Sales Drop at Bombay
First-quarter sales for decor cataloger/retailer The Bombay Co. decreased 12%,
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Dell Expands Beyond Direct with Wal-Mart Deal
In a company memo last month, Dell founder/CEO Michael Dell referred to the company
Live from ACCM: The Importance of Empathy
Boston–Creating empathy for the customer is the cornerstone of establishing a true customer culture. That was the message driven home by David McQuillen during his
Rough First Quarter for Talbots
In announcing The Talbots
Live from ACCM: The Audience Choice Awards Winners Are…
Boston–Nearly 700 people voted in MULTICHANNEL MERCHANT’s first-ever Audience Choice Awards,
Live from ACCM: Greco Responds to Cataloger Groups
Boston–Direct Marketing Association president/CEO John A. Greco Jr. wants to make it clear that he is not opposed to separate organizations popping up to help the catalog industry.
Live from ACCM: What Would L.L. Bean Have Done?
Boston–During his Tuesday morning keynote address, L.L. Bean chairman and former president Leon Gorman recalled his grandfather
Live from ACCM: The Finer Points of Friendlier Forecasting
Boston–It doesn