Record First-Quarter Revenue for Urban Outfitters Apparel and home decor merchant Urban Outfitters, which mails the Anthropologie, Free People, and Urban Outfitters catalogs, reported a 30% increase in its direct-to-consumer business. For the three …
For many mass retailers, April was indeed a cruel month, with companies such as AnnTaylor, Dillard
Catalogers considering switching to a slim-jim format to save on postage costs might want to put those plans on hold. The U.S. Postal Service will begin to test a variety of booklets
Bass Pro Shops is not just about rugged outdoorsmen, and it wants women to know that.
Liberty Media, parent company of the QVC home shopping TV network, announced on May 7 that it has acquired controlling interest of Backcountry.com.
Schein Has Another Shining Quarter Medical, dental, and veterinary supplier Henry Schein reported a 15% increase in first-quarter sales, while first-quarter income more than doubled. For the three months ended March 31, Melville, NY-based Schein netted …
OfficeMax Back in Black Rebounding from a $25.1 million net loss for the first quarter of fiscal 2006, Itasca, IL-based OfficeMax reported net income of $58.6 million for the first quarter of fiscal 2007. For the three months ended March 31, total …
With just 12 days left before implementation of the new postal rates, the U.S. Postal Service Board of Governors (BOG) on May 2 accepted the Postal Regulatory Commission
Schaumburg, IL–The good news about incentive programs is that they work. According to Rick Blabolil, president of consultancy Marketing Innovators and a presenter at NCOF on Tuesday, an effectively structured incentive program can increase performance 44% in teams and 25% with individuals.
Schaumburg, IL–We all know the importance of benchmarking: It sets a standard by which to measure your performance and build a baseline from which you can improve. But with so many metrics in the multichannel contact center, which ones should you be measuring?