Given the growth of the digital market, as well as the parallel direct-to-consumer and retail marketing, here are some newer contact center metrics to consider according to Steven Edelstein, CEO of brand management/marketing consultancy The Logical Step
Identifying and improving performance measures connected to the success or failure of today
The U.S. Postal Service
With the invention of the personal computer, Steve Jobs basically spawned thousands of industries, and one could easily argue that all computers, regardless of brand, are descendants of those original Apples.
Gourmet kitchenware merchant Sur La Table has been acquired by investment bank Investcorp.
View the news of the week for September 8, 2011
Neale Attenborough, chairman/CEO of multititle mailer Orchard Brands for the past 10 years, has found a new gig: He
Business-to-business sports equipment merchant Sport Supply Group has combined its athletic catalog and field sales operations into one division called BSN Sports. The company will also change its corporate name to BSN Sports on Dec. 31.
Newport Corp., which manufactures and markets lab instruments and laser technology products, has acquired two overseas businsesses.
Nearly four years after Takkt America sold it to private equity firm Caxton-Iseman Capital for $48 million, Conney Safety Products has made its own acquisition.