Lights Out at Illuminations

| Jim Tierney

Less than three years after Yankee Candle Co. acquired Illuminations in a $22 million cash deal, parent company Yankee Holding Corp. has announced plans to shut down the Illuminations retail stores and consumer direct business.

Live From Internet Retailer: Lessons Learned From Holiday 2008

| Melissa Dowling

What did online industry watchers learn from this past holiday season, aside from the fact that sales for many were lagging? Plenty. In her session at Internet Retailer’s Web Design conference on Jan. 21, Lauren Freedman detailed several e-commerce customer service initiatives her consulting firm, The E-tailing Group, is seeing more of.