For high-end retailer Neiman Marcus, it’s all about the merchandise. But how you present that merchandise and engage the customer online is critical, according to Lindy Rawlinson, vice president of Web operations and new business for Neiman Marcus Direct.
Yes, there were actually a few multichannel merchants that did well this holiday season, despite the dismal economy. We caught up with a few of them to see how they did it.
The venerable Montgomery Ward catalog , with origins dating back to 1872, will soon be back in the mail. It
As multichannel merchants assess the 2009 holiday sales shortfall and the bleak outlook for 2009, this week brought a new round of industry layoff announcements.
New York-The Barrack Obama administration is not in the White House for another week, but the retail sector is already putting its trust in the president-elect
New York–Want to keep your customers during tough economic times? Try to win them over with a great customer experience
The keynote address at the National Retail Federation
How bad is the retail climate right now? One of the first graphics for the National Retail Federation conference session
Faced with slumping sales, Oneida Ltd., which for 129 years has been selling flatware, dinnerware, cookware, kitchen tools and cutlery to consumers and the food service industry, is closing its 20 factory outlet stores in the U.S.