The Amazon effect is still having a major impact on DTC and ecommerce operations and fulfillment, judging by the results of the MCM Outlook Survey 2016. This impact is seen in the increasing frequency of same-day and next-day delivery offerings – and providers – as well as the growth in omnichannel operations, now seen as table stakes by many retailers. Find out more about the survey results and how they reflect industry trends.
An ERP system file conversion “don’t get no respect,” as Rodney Dangerfield would say. Everyone knows they need to write programs and convert files. However, it’s not uncommon to leave off detailed discussion of which files and tables to convert, what data fields and how much data (this year’s only or how many years’ history) until the implementation. So to help, here are 13 steps to help you navigate the often tedious but critical process.
At the start of a new year, how can you infuse innovative thinking throughout your fulfillment operations? Here are 6 ways to get the process jump started.
Having products damaged in transit can’t be avoided entirely, but it can certainly be reduced. In the second and final installment, learn some valuable tips that will lessen the potential of shipping damage, improve customer satisfaction and limit unnecessary product returns.
Digital disruption is cutting across nearly every aspect of the global post and parcel industry, including the customer experience and last-mile delivery.
A blowout Cyber Weekend 2015 topped the news and happenings we were watching this week in ecommerce, marketing and direct-to-customer operations.
Instead of shopping on Black Friday, outdoor clothing and equipment retailer REI wants its customers to #OptOutside. Won’t REI lose a lot of money? Probably not, and here’s why. Also, here’s a look at the news, commentary and events that shaped the direct-to-customer world last week.
How can retailers can overcome obstacles and take advantage of large global ecommerce growth opportunities? UPS experts Bala Ganesh, Vice President of Marketing and Randy Strang, Vice President of Global B2C Operations, explain in this video.
The union representing UPS pilots voted in favor of a strike to settle a four-year-long negotiation, as FedEx reached a six-year deal with its pilots union.
Consumers clearly prefer to reward brands that strive for eco-conscious practices. Here are 3 tips to help you develop environmentally-friendly packaging.