A Peek into 2020 Peak: Fulfilling the Promise of Omnichannel

| Zach Thomann

Coming after a year of economic contraction and retail disruption, the 2020 peak holiday season threatened to be brutal on retailers. While some retailers had exceptional results, operational challenges limited opportunities. See what a recent study revealed about the impact of pre-peak investments on reducing capability gaps.

Omnichannel operations are the future of brick-and-mortar and DTC retail.