Saks Archives - Multichannel Merchant

Nordstrom Takes No. 1 Ranking in Customer Experience Index

February 23, 2016 | Mike O'Brien

Nordstrom was ranked No. 1 in the annual Customer Experience Index results from the e-tailing group, conducted in Q4 2015, after missing the top 10 in 2014. See how other leading retailers ranked in the index, including how they were rated across a range of key customer experience metrics.

Saks, Zappos, Office Depot Make List of “Top Performing” Retailers

January 25, 2013 | Erin Lynch

Results of the e-tailing group’s 15th Annual Mystery Shopping Study, conducted during the fourth quarter of 2012, have been released and nine merchants, including Zappos, Saks Fifth Avenue, Zappos and Office Depot have been recognize for excelling at online customer service.