Courting cross-channel Loyalty
It’s no secret that the number of cross-channel customers has grown exponentially in recent years to more than 45 million in 2005 and that they tend to
Cross Channel
A new look at the org chart
Remember when the big debate was whether an Internet-based business could be housed inside a traditional catalog business or division, whether it had
Tell and show and tell some more
We were having dinner with friends when one of them complimented the outfit my daughter was wearing. I bought it from Lands’ End, I said. My friend shook
Valuations, lawsuit hamper Hanover
Thanks to a November merger agreement, New York investment firm Chelsey Direct will most likely get its way in taking Weehawken, NJ-based Hanover Direct
Zero switching costs are here
Why did Google pay $1.65 billion for YouTube? Why did Tom Freston lose the CEO job at MTV parent company Viacom? The same reason that Google outpaced
Guitar Center to Buy Woodwind & the Brasswind–Again
In the past two months, cataloger/retailer Guitar Center tried, but failed, to acquire South Bend, IN-based cataloger The Woodwind & the Brasswind. This week, though, its acquisition of the multititle mailer has been approved
RedEnvelope 3Q Sales, Income Up
Third-quarter net revenue for San Francisco-based gifts cataloger RedEnvelope increased 7.5%,
The 10-Year Customer
Lifetime value-based decision making has captured the spotlight recently with the launch of uTango, which promises up to $1 million to couples who meet spending targets over the long term.
Circulation Tools to Manage the Flood of Web Buyers
Catalogers are getting a flood of Web buyers and the percentage of orders placed on the web continues to steadily increase. What new challenges are posed to catalog circulation managers by these Web orders?
Blair Agrees to Be Acquired by Appleseed’s
On Jan. 23, four days after making a preliminary offer to buy the remaining shares of Blair it didn’t already own, Appleseed’s Topco, a subsidiary of Golden Gate Capital, entered into a definitive agreement