Building a file from retail names
Imagine a customer walking into your store to buy a gift for a friend. You invest time serving the customer, build a one-to-one relationship, and make
Cross Channel
Four degrees of customer centricity
Many of us in this want-it-right-now, on-demand culture seek levels of sophistication in marketing that we’re not prepared for. It’s as if we think we
Cross Channel Merchant of the Year
The Orvis Co.: Cross Channel Merchant of the Year
More Distress, But Fewer Deals
Despite the Sluggish Economy, we reported 10 catalog-related deals in terms of mergers and acquisitions during the second quarter. But that’s half the
Scary Christmas
Typically By September merchants are getting frantic about being prepared for the all-important holiday season. Did we order enough inventory? Too much?
DineWise Acquires Home Bistro
Gourmet Foods Merchant Home Bistro Foods is Back in Business: Rival prepared-foods merchant DineWise bought the company out of Chapter 11 on June 11.
Get Into Bed and Breakfast With Stash Tea
Maybe There’s No Such Thing as a free lunch, but you can get a free breakfast and a bed thanks to The Stash Tea Co. The Portland, OR-based specialty teas
Touchstone Gets a New Lease on Life
Gifts and Home Decor Cataloger TouchStone has a New Lease on Life: It was acquired in early June by Gardens Alive! TouchStone founder March Sarah Luce
Inside the Spiegel Sale
For the Second Time in Less than a Year, Spiegel Brands has a New Owner. Signature Styles, a newly formed division of private equity firm Patriarch Partners,
Cheer Up: Things Could be Worse
The phrase cautious optimism is always overused in recessionary times. It’s often a way for financial analysts and trade journalists to put lipstick on