e-grocery keyboard and cart

E-Grocery Sales Down 3.8% in April, Dogged by Inflation

| Mike O'Brien

E-grocery sales in April fell 3.8% to $8.1 billion, while order volume was down 5.8% as nagging inflation and the ongoing return to stores hit both order frequency and the number of active online users, according Brick Meets Click and Mercatus. The sector has been giving back some of the the healthy gains it saw in 2020 and 2021.

Verizon lockers

Verizon Rolls Out Pickup Lockers

| Mike O'Brien

To the ubiquitous BOPIS, Verizon is now adding BOPIL, aka buy online, pickup at locker, at 250 of its retail locations, to add a layer of convenience and checkout option for its customers, citing consumer data showing consumer interest is growing. Some locations provide 24-hour access, and more lockers are being added monthly.

Target curbside pickup

Target Rolling Out Curbside Returns This Fall

| Mike O'Brien

Do you want a latte with that toy your kid didn’t like? Target said it is offering curbside returns in select markets starting this fall, as well as the opportunity to grab a Starbucks beverage while you’re at it. The red target retailer said customers can use the Target app to set up a curbside return and/or grab a caffeinated drink.

e-grocery bin

E-Grocery Performance Drops for Conventional Grocers

| Mike O'Brien

Conventional grocers saw a nearly 7% drop in e-grocery sales on a same-store basis during the 12 weeks ending Sept. 28, 2021, according to a new report from Brick Meets Click, due to a 3.1% decrease in orders combined with AOV dropping nearly 4% as the pandemic effect lessened.

curbside pickup Mall of America feature

Curbside Pickup Goes Mall-Wide This Holiday Season

| Mike O'Brien

While Happy Returns has solved for the efficient consolidation of ecommerce returns at its growing network of mall-based returns bars, a new joint solution from BlueDot and Adeptmind aims to take the same approach on the purchase end by consolidating curbside pickup at U.S. malls. BlueDot’s CMO explains how it works.

bed bath & beyond

Bed Bath & Beyond Doubles Same-Day Footprint with Roadie

| Mike O'Brien

Seeing greater demand from customers for immediate fulfillment of ecommerce orders, Bath Bath & Beyond is expanding its same-day delivery to 700 stores covering nearly 16,000 ZIP codes, a near doubling, through a partnership with Roadie. The retailer is also allowing customers to pick up online orders curbside as early as 8 a.m.

Target Vegas strip feature

Target Hits a Q4 Omnichannel Home Run

| Mike O'Brien

Target, one of the clear retail winners in the pandemic era, posted another impressive quarter, with Q4 revenue, earnings and comparable sales outpacing projections and its omnichannel strategy firing on all cylinders as it reported a $9 billion gain in market share based on internal and market research.

omnichannel holidays illustration

A Peek into 2020 Peak: Fulfilling the Promise of Omnichannel

| Zach Thomann

Coming after a year of economic contraction and retail disruption, the 2020 peak holiday season threatened to be brutal on retailers. While some retailers had exceptional results, operational challenges limited opportunities. See what a recent study revealed about the impact of pre-peak investments on reducing capability gaps.

Omnichannel operations are the future of brick-and-mortar and DTC retail.

ecommerce fulfillment pallet on keyboard feature

10 Ecommerce Fulfillment Trends to Pursue in 2021

| Perry Belcastro

The past year has redefined how Americans shop. Ecommerce, BOPIS and curbside are table stakes, and free shipping is expected. What exactly does that mean for ecommerce fulfillment operations? Now more than ever, they must be strategic, sophisticated and responsive. Here are 10 key areas to pursue in 2021.