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Amazon vs. Shopify: Keep an Eye on the Battle

| Rafael Lourenco

There’s a behind-the-scenes battle going on between Amazon and Shopify that has big implications for merchants. Amazon now owns a technology that could help it compete directly. Here’s why the rivalry matters to online merchants, and how understanding it can help you select the right ecommerce channels for your goals.

MCM CommerceChat podcast

Uncommon Goods Steps Up Its SMS Marketing Game

| Mike O'Brien

Based in Brooklyn, NY, ecommerce crafts marketplace Uncommon Goods has been tested automated SMS campaigns, including for retargeting. Brian Hashemi, head of marketing and analytics for Uncommon Goods, talks about how the company is testing and learning with its SMS/email mix and working to increase personalization.

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Post Disruption, Ecommerce Marketplaces Are Here to Stay

| Adrien Nussenbaum

As a bored, locked-down country lurched from trend to trend, retailers scrambled to cover demand. It’s no surprise ecommerce marketplaces thrived, connecting customers with 3P sellers to outperform even the strong growth of ecommerce as a whole. Their diversity gives them resilience during periods of complex change.

MCM CommerceChat podcast

Talking Jeff Bezos Departure with an Amazon Alum

| Mike O'Brien

With Amazon announcing that CEO Jeff Bezos is stepping down in Q3 from day-to-day management of the company he founded in 1994, what will change? Will the well-oiled flywheel continue to spin? We address all this and more in the latest MCM CommerceChat podcast with our guest, James Thomson of Buy Box Experts.

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Prime Members Are 68% of All Amazon Shoppers

| Mike O'Brien

More than two-thirds of Amazon shoppers are Prime members, the highest figure recorded by Consumer Intelligence Research Partners (CIRP) since the company started tracking it in 2012, adding there are now 142 million Prime members in the U.S. as the pandemic floods its ranks.

MCM CommerceChat podcast

Fake Reviews and Brushing on Amazon

| Mike O'Brien

Amazon has had a problem with “brushing” on its 3P marketplace, where unscrupulous sellers boost star rankings by loading up listings with irrelevant, bogus reviews. What is Amazon doing to counteract this practice? How widespread of a problem? Chris McCabe, a former investigation specialist at Amazon, helps us understand.

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China Luxury Goods Market Up 48% in 2020

| Mike O'Brien

Driven by a pandemic-fueled lack of travel and more disposable income, the China luxury goods market grew 48% in 2020, doubling the country’s overall share, according to Bain & Company. The upward trend is expected to give China a leading share of 45% of the global luxury market by 2025, outpacing Europe and North America.

eBay Strikes Deal with UPS, Offering Sellers Discounted Shipping

| Mike O'Brien

eBay has struck a deal with UPS to provide its sellers with discounted shipping, after telling them last month it was aware of service delays with primary carrier the U.S. Postal Service and complaints from sellers. The major marketplace said the discounts would be available to all of its sellers by the end of September.

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Amazon FBA Sellers Facing Suspension Over Late Carrier Deliveries

| Mike O'Brien

Amazon is warning ecommerce shippers using Fulfillment By Amazon (FBA) that late shipments to an FBA facility on the part of their carrier could result in suspension of their FBA shipping privileges, even if the shippers themselves aren’t responsible for the delays. The new policy went into effect on Aug. 25, 2020.