Holiday Customer Service Will Measure Up – If You’re Prepared

| Kim Houlne

Consumers expect articulate customer reps—online and in person—well-versed in your products and services. This only escalates during the holidays. Thus call centers are pressed to perform at year-end. Here’s a laundry list of suggestions and some telling Q&As to help you determine what success looks like during peak season.

12 Ways to Improve Peak Season Hiring for Ecommerce Fulfillment

| Brian Barry

For many companies, peak season hiring is an absolute necessity. The quality and the number of hourly workers can mean success or failure in fulfillment and for your company’s service level and profitability. In many businesses, hiring decisions are underway. These 12 considerations will help you succeed at this annual exercise.

13 Considerations for Peak Holiday Season Readiness Now

| Brian Barry

By now your peak holiday season planning is well underway. If you’re behind schedule, there’s still time to implement improvements but you need to be prudent and not over-commit. Here are 13 critical considerations for improving your peak operations and fulfillment processes.

Project Management: The Key to Peak Holiday Season Success

| JD Woods

Another peak holiday season is in the books and ecommerce and operations professionals are evaluating how well their fulfillment processes performed during the most challenging and important time of the year. A key success factor is establishing good project management in advance to mitigate challenges that arise.

Value of Holiday Returns Estimated to Hit $90 Billion

| Mike O'Brien

What goes out must often come back, and this year is expected to set another record for returned goods after the holiday season, according to Optoro, a firm that specializes in reverse logistics. The company estimates $90 billion worth of holiday gifts will be returned.

Holiday Retail Sales Grew 4.9% from 2016

| Mike O'Brien

Holiday retail sales increased 4.9% between Nov. 1 and Dec. 24, setting a new record for dollars spent, according to data from MasterCard SpendingPulse, the largest boost since 2011 and an indication of consumer confidence as the economy grows.

FedEx, UPS Say Holiday Shipments On Track

| Mike O'Brien

FedEx reported Tuesday it is on track in terms of holiday shipments, and UPS reported it has been able to keep up after a hiccup following a larger-than-expected volume surge after Cyber Week.

A Merchant’s Guide to Holiday Ecommerce Fulfillment Success

| Michael Griffiths

If Amazon Prime Day is any indication of what’s to be expected during this year’s Black Friday and Cyber Monday sales, we’re in for another year of holiday shopping season mayhem. With the line continuing to blur between physical and digital and ecommerce, here are four steps merchants can take to prepare for holiday ecommerce success from Cyber Weekend on.