Consumers expect articulate customer reps—online and in person—well-versed in your products and services. This only escalates during the holidays. Thus call centers are pressed to perform at year-end. Here’s a laundry list of suggestions and some telling Q&As to help you determine what success looks like during peak season.
peak holiday season
For many companies, peak season hiring is an absolute necessity. The quality and the number of hourly workers can mean success or failure in fulfillment and for your company’s service level and profitability. In many businesses, hiring decisions are underway. These 12 considerations will help you succeed at this annual exercise.
Another peak holiday season is in the books and ecommerce and operations professionals are evaluating how well their fulfillment processes performed during the most challenging and important time of the year. A key success factor is establishing good project management in advance to mitigate challenges that arise.
If Amazon Prime Day is any indication of what’s to be expected during this year’s Black Friday and Cyber Monday sales, we’re in for another year of holiday shopping season mayhem. With the line continuing to blur between physical and digital and ecommerce, here are four steps merchants can take to prepare for holiday ecommerce success from Cyber Weekend on.