Tea shopping with no sympathy
Everybody wants to provide good customer service, but sometimes overattentive and know-it-all salespeople can be annoying. Blogger Michael DiMarco (aka
Retail
Retail returns fraud
Fighting the rise in retail returns fraud
Talbots To Cut 370 Jobs, 20 Stores
With the report of a weak fourth quarter and fiscal year, women
More Store, Staff Cuts for Pier 1
Home furnishings and decor retailer Pier 1 Imports will cut 10% of its full-time staff and possibly 125 underperforming stores, according to a Feb. 3 filing with the Securities Exchange Commission.
Survey Shows L.L. Bean is Tops in Customer Service
How does it feel to be the best in customer service? Just ask apparel merchant L.L. Bean.
Reorg, Layoffs for Macy’s
Department store chain Macy’s said Monday it is cutting 7,000 jobs–about 4% of its total current workforce–in its stores, distribution centers and offices. The company is reorganizing, eliminating its Macy’s division structure and integrating all functions into a single organization.
Retail marketing strategies
It’s been more than 20 years since the customer information revolution began, most visibly in retail loyalty programs Neiman Marcus InCircle and American
Anthropologie Stores Set For London
Urban Outfitters, which announced in September it planned to bring its Anthropologie brand to the U.K., has selected two sites.
Getting Experiential Online
Store shopping is all about the experience. So how do you create that retail experience online, starting right from your landing page?